Residence Inn Detroit Troy/Madison Heights

Spiders , worn down rooms bathrooms were not cleaned when I checked in. They tried two rooms both were unacceptable and the front desk really could care less and showed no sense of wanting to make it right. Do not stay there under any circumstances

Was kind of mortified staying here. Pulled in after dark, very little to no parking lot lighting. Door didn't open easily. Room smelled like old cigarette smoke and was not very clean. Opened the microwave to find a plate of old food...... and to top it all off I was charged 12 dollars a day for parking. Not in a ramp, not in a city where parking is premium. Won't go back.

Asia is not very welcoming at all she was working when i checked in. She needs a refresher training class in hospitality because her guest relation skills were below average in comparison to what i'm used to. I'm Gold Elite status which means i've stayed at plenty Marriot's all over the world and have spent at least $20,000 to reach this level. I was offended by Asia when i arrived at 9:30p on 4/27/24. I presented my Paypal debit card for room + tax. She replied 'we don't accept these kind of cards due to fraud". I know Detroit can be a grimey place but, your local scammers has nothing to do with me cause i reside in Pittsburgh, PA. I'm self-employed with a successful black car business at the Pittsburgh International Airport. So, you can see how insulting it was for your young front desk employee to say that to me. I can show just 1 of my bank accounts with a $9000 balance. I just found the staff to be a bit ghetto not just her. The final turn off was i only stayed 1 night for an event. The entire time i was there their key card machine wasn't working. So, front desk had to physically let you in your room. It was a major inconveinence and in all my 51yrs of traveling i've never stayed at a hotel where the key machine didn't work. I want to move, come and go as i please without having to bother the front desk to let me in my room like a child.

THIS IS THE WORST MARRIOTT EVER! The Hotel Management is VERY UNPROFESSIONAL. After reading several reviews I agree with most guest, facility gives Marriott a horrible name. I am sending the corporate office emails everyday requesting they cut ties with this "Ghetto ran dump". RUN! DO NOT STAY HERE!!! AS A LIFE PLATINNUM ELITE BONVOY MEMEBER, I WOULD RATHER SLEEP IN MY CAR!!! AWFUL!!!

This is the worst Marriott hotel I've ever stayed at. A Residence Inn with a full kitchen but no dishware, cookware or utensils. Booking reservation promises housekeeping every other day, but none provided. Room smells musty. Front desk staff is wonderful, but this is all outside of their control. It used to be that a hotel had to maintain certain standards to carry a Marriott flag.