來自住宿之回應: 尊敬的賓客,您好!非常感謝您對我們酒店的支持與信任!我們很高興您對我們的國際早餐自助感到滿意,我們的餐飲團隊一直致力於提供高水準的美食體驗。同時,我們的位置確實便於客人前往馬德里阿道夫·蘇亞雷斯機場,非常適合需要轉機的旅客。再次感謝您的支持與厚愛,我們真誠期待您的再次光臨,祝您開心度過每一天!Laura López, Voice of Customer Coordinator
訪客
入住日期 2023年1月
商務旅客
25則評價
3.7/5
發佈於 2023年2月20日
酒店就在機場邊上。出差非常方便,但是酒店廁所真的有點小
來自住宿之回應: 親愛的賓客您好!非常感謝您選擇我們酒店,並留下您的詳細反饋!非常感謝您對我們酒店地理位置和的好評!為賓客提供優質舒心的居住環境,賓至如歸的入住氛圍是我們的工作宗旨和不懈的追求,很開心能為您的出行提供些許便利!我們會繼續不斷優化我們的環境設施,更進一步提高居住品質,為賓客們帶來更多驚喜體驗!誠摯期待您的再次光臨,祝您旅行愉快!Maria Fdez. Valderrama, Voice of Customer Coordinator
Yaroslav2494
精緻套房
入住日期 2024年7月
夫妻/情侶
44則評價
4.5/5
非常好
發佈於 2024年8月7日
We had our flight cancelled in the middle of the night, which means we couldn't get any hotels for the same day because the booking time is too late.
Even though I booked the room for the next day, the staff accepted to change it to this very same night.
The room is big, everything is great. But the mini fridge light is off and some of the furniture a bit broken.
翻譯
6/7
來自住宿之回應: Dear guest,Thank you for taking the time to provide your feedback.We are glad to hear that our team was able to accommodate your unexpected change in plans and that you found the room to your liking. We take great pride in offering our guests a seamless room experience, especially when travel disruptions occur. We apologize for the inconvenience with the mini-fridge light and the furniture. Rest assured that we are attentive to all aspects of our guests' comfort and are looking into these matters to ensure they are resolved.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator