馬德里阿拉梅達機場爵怡酒店的評論

The shuttle was the airport was great: easy to find, fast, on-time. The hotel was terrible. I’ve stayed here maybe 10 times over the years, but I won’t go back. I arrived to a room that was very dirty. There were hairs in the tub, carpet appeared dirty and not vacuumed. I requested another room was told they only had a family room kn the E level (like the street above some storage area) It too was not clean…I even found papers from another client on the floor near the bed. I gave them to reception. The shuttle works great, location is excellent for airport and there are loads of things within walking distance. The hotel looks rundown now and the bed was uncomfortable, room was dirty- twice- and the price has increased significantly. The worst thing was the receptionist didn’t offer a solution. A simple offer to send housekeeping would have been acceptable- not even that. Unfortunate. Bad experience won’t be back!