銀河海灘酒店的評論

Smelt of mildew, everywhere. Firstly we were given the wrong room, we booked and paid for a double, we were given a room with 2 single beds, which we were told we'd have to keep for 2 days. Rooms do not have a sea view, if you leant to the side and squinted you could just about make out the sea in the horizon. Our room door looked as though someone had tried to get into it with a screwdriver. The rating of the hotel was a 2* at the absolute best, not the 4* that it's rated. Absolute lie. The food was atrocious, very poor food hygiene was awful. The fruit was fizzy and burned your mouth on biting (clearly out of date) all fruit was massively pumped full of water, all the fruit juices were severely watered down. Unless you get to the buffet at the start, you're lucky to get anything as they do not add more food, only the chips were topped up. Meat was very questionable, wouldn't be surprised if the local stray cats and dogs were used. You cannot get drinks any time of day or night. We asked for an extra cover for sleeping but were told we couldn't have it as housekeeping had gone home however we asked the next day and still got told no. The unhelpful receptionist woman just laughed incredulously. Seemed to be 2 settings for air con, freezer or barely working. Wifi NOT free, WiFi in rooms charged at 3 euros per phone per day, free WiFi in lobby EXTREMELY patchy and unreliable. You could be waiting in the queue for food or drink and the staff come along and jump the queue in front of you. There were however 2 or 3 nice staff members, the main being the lady that runs the shop in the lobby - Hatice, she was lovely. "Private" beach was unclean, covered in cigarette butts and rubbish. You get treated and served based on your nationality, locals try to scam you, someone tried to charge us 7 euros for a pineapple. The pool was unclean and not regularly "cleaned" as apparently done so, after the "cleaning" it was so full of chorline that it caused my partners eyes to burn, blur and go red. They allowed guests to claim and hog with their towels the few sun loungers there for the entire day despite not being used. All extremely run down, cracked or broken, not to mention the surrounding area basically a building sight. My fiancé sat on a chair on our balcony and it crumbled entirely underneath him causing injury (He is a tall muscular man), which is just a drop in the ocean of how run down and shoddy everything was. Broken, rusty mini fridge in our room that barely worked. Absolutely furious to have been charged 1700 for this holiday when from others we spoke to, who paid the same got completely different holidays at other hotels. The holiday we should have had considering the money we paid. We have not had a holiday in more than 10 years, for this to be our first holiday after so long and saving up is diabolical. We want a refund for this awful holiday. This was one of the best rated hotels on TripAdvisor and Love holiday's?! Won't be booking