翠園公寓(The Crest Apartments)

Best place to stay , a nice 25min walk into the heart of surfers paradise, the appartment was clean, and they have the best service with the reception staff, i would gladly recomend anyone to stay here

Furniture is very old n needs relaxing Service n location great

I’ve stayed at The Crest multiple times and will continue to do so. Location,price,customer service and beautifully kept apartments with a gym,pools and spas,really is my home away from home. I honestly can’t wait for my next break away,reception truly went above and beyond in their customer service,friendly caring and respectful.

The apartment is in a good location and fairly clean but the customer experience here is terrible. They provided me 1/3 roll toilet paper then charge $2 a roll for the smallest roll of toilet paper I’ve ever seen (and I travel a lot). The coffee machine I was provided had the wrong pods and they only replaced one then told me additional pods would be $2 each. Then the proceeded to charge my credit card $46 for forks they said were missing when I left. They didn’t bother to try and contact me to ask about this. The cutlery was left in the dishwasher that they didn’t clear properly. Now I am left trying to fight for my money back. When did people decide it is ok to literally steal peoples money without talking to them about it first? A phone call costs a few cents and a few minutes of their time.

We have stayed off and on at The Crest for the last 6 months for sporting reasons . The room was always spotless and the friendly staff were amazing from the minute you got there until you left . They would go over and above for whatever we needed done . I have a daughter with brain damage who can be hard to handle at times but the staff were incredible to her and she loved being there . The position in Main beach was so handy to all shops and it has great facilities . I would recommend this resort to anyone and we will be back . Russell

we just spent 9 nights at The Crest and could not be happier with the service that was provided. Upon check in we were upgraded to a larger apartment. The apartment was extremely clean and had beautiful views. The amenities including the outdoor and indoor pool were exceptional. As a young family taking their first baby on their first holiday we couldn’t be happier with our choice to stay here. Thank you The Crest for such a wonderful experience. We can’t wait to come back.

When the Gold Coast marathon was cancelled we thought we would do the right thing by our accommodation and postpone our booking. After a 3 night stay in November we were contacted to be told we were being charged $18 for 2 wine glasses. When we arrived we found one of the three wine glasses was cracked. We then left this on the bench for staff. We were charged for another missing glass. After emailing the Crest advising that there were only 3 wine glasses when we checked in (one of which was cracked) the manager agreed to refund the cost of 1 glass. The email we received essentially accused us of lying about the missing glass. Despite numerous follow up emails we receive no further correspondence from the Crest and they have retained the cost of one wine glass. It seems we are now being ignored. We have traveled throughout Australia & the world over the past 40 years and never been treated so shabbily. Suffice to say we will never stay at the Crest again.

I was very I impressed with the friendliness kindness and support provided by the owners and staff at the Crest Apartments. They are excellent ambassadors for the hospitality industry and would not hesitate in staying at this facility in the future

Fantastic accommodation - close to everything and really nice people at the front desk. Very comfortable and all you could want for your stay. Love hearing the waves at night and the pool and tennis court are very tempting. So close to Tedder Ave and the beach.