西埃拉小屋酒店(Sierra Lodge)

I just tried to book a reservation for next week via the property website which was 'up and running' with no notice other than once attempted with date entry etc, a notice displayed 'unavailable to accept reservations at this time' - not sold out or anything of that nature. So, as stated on the website that when unable to book online, to call the hotel directly, I did just that. After 6 rings (or more) a recorded message came on informing that the hotel had been sold to the Mammoth Mountain Corp and that all confirmed Sierra Lodge Reservations would be honored at the Mammoth Mountain Inn at the rate that was confirmed at time of booking, and to contact the Mammoth Mountain Inn. Such a shame, I have enjoyed this unique, locally owned property since the '90s. I wonder how many other properties in that area may become subject to an acquisition, driving up prices, etc.

Very rude customer service. Background: I had booked a night for the 25th and needed to change to the 24th. When I adjusted date in ******* I used wrong cc info so didn’t go through but had no phone service in Yosemite so didn’t get the email and showed up in person on 24th. They had no rooms left for that night so had to find a different hotel and I cancelled in person for the 25th. The next day they sent me this message

Back again for the 4ᵗʰ time. Rusty & Yessica were friendly as always. Like the new upgrades they doing in the rooms. See you next month. Thanks ⛷ Yes, it’s an old building & dated but it’s clean, rooms are big, with mini kitchenette, or try their continental breakfast. Has plenty free underground parking. All Staff were great & friendly. First visit 4 night stay at end of February 2019. It’s an easy 10/15 minute walk to village or jump on the free bus right outside lodge to gondola or ski area. It’s my place to stay all ski season now. Easy located to old town as well. Thanks guys for making it welcoming! See you soon ⛷

Wanted to share that management are good people here - I requested to leave a day early (due to weather) and even though they didn’t have to , they refunded that prepaid day. I appreciated that. Clean, older property with that ‘broken-in’ feel of so many ski town motels. Handy kitchenette. Keep your expectations in check, and will do the job just fine!

DO NOT stay here! False advertisement!! , no balcony as show on pics and when requested one “non available” they didn’t refund me my money back they lie! Phone in room don’t work horrible customer service

Cet hôtel réservé de longue date pour notre famille de 5 personnes, a été annulée par l’établissement, sans aucune explication ou excuse, seulement 10 jours avant le séjour prévu, et ce fin juillet… Inadmissible !