During this stay at the Residence Inn side they charged me DOUBLE the security deposit as per usual even though I had prepaid the room. It took 2 weeks for the hold to be released. Also, the swimming pool wasn’t working and it was ice cold. The next day we tried to get breakfast half hr before they were suppose to be done serving and they were all out. lol
I stayed here again on the Fairfield side in a standard room with family 1 week ago. We had 3 rooms. They gave us trouble at check in and said that we were listed as a no show and we arrived a day late for our stay. This was incorrect on their part and whoever booked us at the time made the error and even got the email wrong. They made a big fuss about it at the front desk and the manager pulled the worker aside and seemed to be giving her heck. It was an uncomfortable and awkward situation. The pool was fixed this time around. A few days later there was a $125 charge on our cc. They said we spilled “chocolate milk” on the bed. They sent us a picture after we inquired and it must have been our kids and it wasn’t chocolate milk it was ice tea. They made a comment that “it looked like we tried to wash it out.” LOL They didn’t seem to care after we asked if that stain would come out because apparently pop stains don’t come out after a wash. It is a family friendly hotel, but be careful if you have kids and one of them accidentally spills a drink on the bed. You will get a $125 charge on your bill if they do.
翻譯