凱藝套房酒店

Not interested

Mediocre

Breakfast was average, rooms could use updates and cleaning bathrooms had mold and rust. Stains on coverings on bed. Needs maintenance and cleaning.

The bathroom door fell off the hinges and it “was not to be fixed right now” The toilet ran all the time The desk chair was so bad it flaked black on anything it touched The cloth chair was so filthy we had to put a towel on it to sit on it fully dressed. And we received no room service at all between the two days of our stay. The breakfast was fake eggs and luke warm coffee. This place was the worst hotel I have ever stayed in. It should be fined for its poor service. I can’t believe ******* allows it to be on their list. And the worst thing is not being compensated for all of this by ******* or the hotel.

Check-in was fine, it was quick and simple. The room was fine upon check-in, aside from the room door being warped and difficult to close. The beds are fine, sheets clean, sufficient pillows. Tv works, as does the mini fridge. The desk chair and sitting chair in the room are quite shabby, with faded and cracked fabric on the seats. Our oldest child accidentally clogged the toilet, causing water to overflow. My husband borrowed a plunger from the manager and unclogged the toilet. Due to water on the floor, my husband askd for extra towels. The manger said they had no more towels and gave my husband a mop and bucket. After cleaning up the bathroom floor, my husband dumped the dirty mop water into the tub. In doing so, he accidentally bumped the tub faucet head. The facet head broke off, much to my husband's surprise. My husband then spoke to the manager who was quite rude and told my husband he was a liar, he broke it on purpose. The manager did not offer to move us to another room so I guessthe rest of us won't be showering. Not a great experience overall, will not stay here again. Terrible service, very rude manager who is lacking in hospitality.

Great staff and can tell they work VERY hard to maintain the place. Natural wear from the years but does not mean it is not a great place to stay. They were on top of pool testing and cleanings. Great breakfast!!

Pool rarely open Room cleaning— minimal TV did not work 1st room- door security lock had been ripped off the wall.

The room was safety hazard; black mold in the room, heater smelled like something was burning, cracked sink and ceiling, and the alarm clock didn’t work. The place was nearly qualifiable as a roach motel. When you pay $150, you expect not to have a dangerous room that is falling apart.

The hot tub was not very hot, the Breakfast was very minimal and the hotel was just not clean overall. Really could use some updates and better cleaning.