阿伯湖明尼阿波利斯西北部楓林假日套房酒店(Holiday Inn & Suites Maple Grove NW Mpls-Arbor LKS)

Charging what they did for a continental style breakfast was quite a shock. We spent $60 on 2 adults and 2 children for a breakfast buffett that was similar to what you could find at other hotels in the area that was included with the price of the lodging. No free coffee in the lobby. The place was great though. Staff was very kind and responsive. Great location. Very good condition of the property and well maintained. Just felt a tish on the nickel and dime type of thing with the coffee and the continental style breakfast.

The staff has gone above and beyond to make sure we are comfortable on the property

Check in went smooth. The room was nice. The only drawback was access to the hotel was difficult.

To be honest, it was a little frustrating that we weren't told that the restaurant will only be serving soup and sandwiches, as we were told the restaurant would be open. Also, the beds are super stiff and uncomfortable.

Breakfast was not included which was a disappointment when we paid $500 a night.

Subpar experience and stay. Signs all over hotel stating can’t have food and beverages from outside the hotel anywhere in common spaces, only in your room. We asked to eat our pizza as a large group (10 people) in the lobby. We were told we needed to eat it in one of our hotel rooms or pay the $100 to rent a conference room — this was just to eat together as an extended family pizza we ordered from a local establishments. We were also told we couldn’t carry our Caribou coffee around the hotel and drink it. Ridiculous. The pools were freezing cold. The ‘kids eat free’ is also misadvertised - an adult in our party bought a dinner salad for $19 and we were told it didn’t qualify as an ‘adult entree’ and we had to pay for kids meals (a $15 hamburger meal didn’t constitute an entree either). There are better, more accommodating water parks near by. I would not recommend this hotel.

The best experience we have had at a hotel for a long time. All of staff was friendly and helpful. Our first interaction was with Gabrielle. He is a gem. He set the tone for our stay and we enjoyed every minute we were there. The location is perfect. Would chose to stay there again even though there are other options close by. No need to try anything different. Great overall experience.

The hotel was nice but with a "water park" i was expecting a little more. During the time that only the pool is open meant that a little water course and the 2 water slides were not on. Also, at a hotel geared toward families, breakfast being included would have been a nice option.