波拉納塞雷娜酒店(Polana Serena Hotel)

Thank you for your hospitality!

o hotel precisa urgentemente de uma manutenção. a) 2 noites sem dormir por causa de mosquitos no quarto; b) a piscina com tijoleira solta; c) as camas da piscina com nodoas e esponja envelhecida; d) a casa de banho do quarto envelhecida com a junção da tijoleira preta de humidade De positivo o serviço do hotel, o pequeno almoço excelente e a infrastrutura colonial muito agravel

入住波蘭酒店（受人尊敬的馬普托聖母酒店）始終是絕對的愉悅。正常情況下，一切都很順利且超乎預期。然而，在這個特殊的場合，我必須承認我發現它有點令人失望。在我逗留期間出現了一些問題。首先，不幸的是，樓上走廊的工作人員發出了很大的噪音，這需要我禮貌地請他們考慮，不是一次，而是兩次。其次，我房間裡的盥洗用品連續兩天令人沮喪地耗盡。最後，不幸的是，在陽台上欣賞寧靜日落的寧靜被宴會廳發生的一場相當熱鬧的活動所打破。看來，這家受人尊敬的酒店的管理層必須投入一些努力，將酒店恢復到我們已經習慣的高標準。

這家旅館是一顆寶石。殖民風格，經過精心修復。位置很棒，景色令人驚嘆，奧林匹克大小的游泳池可欣賞海景。主餐廳提供非常好的自助早餐。工作人員非常友好和樂於助人，但有些人缺乏適當的培訓，這是唯一真正的小缺點。

Personale gentilissimo. Ottima cucina di pesce. Buono rapporto qualità prezzo. Però non applicato lo sconto The Fork. Unico neo. Al di là di questo da consigliare. Hanno anche locale ad Amalfi. Cucina a base di pesce. .posizionato vicino al piccolo lungomare e non distante dalla Pasticceria di Sal de riso

我三月在波拉納塞雷納住了9 個晚上，我只能形容這是一個家外之家。美味的海洋，美味的飯菜，尤其是早餐種類繁多。儘管嘗試了不同的選擇，我仍然有很多選擇每天早上，我總是期待向馬丁廚師提出特殊要求，因為他很方便，讓我的住宿變得難忘。飯店的每個人都超級友好，從陶工到游泳池的救生員，再到大樓遠端的保安團隊。很快再見，polana 團隊。來參加我的 Capherinha 活動

Hotel Polana is run-down and their customer service are rude to those who are not white. I am not white and I ordered an orange juice with a gentle please and a smile. Perhaps my order was too small so when they placed it in front of me, there was no eye-contact, no, "You're welcome" to my thank you and they simply walked away. There isn't even a coaster or a straw to the drink. However the white gentleman in the next table got the full good service for a cup of coffee. No one offers to open the doors of a car or greet guests with a smile despite staying here for a long time. I find the majority of the staff completely arrogant believing they are doing alright because regardless how they treat you, they will always have guests staying in their hotel for the fake prestigious title. I have stayed in many hotels, this is by far, the biggest disappoin**ent for the status it holds. Rude. Rude. Rude. Rude. Rude services. I do not recommend staying here, Hotel Cardoso have a happier staff for the same price and the one time I was there, they even surprised us with some exquisite snacks for free.