老鷹島度假村(Hawks Cay Resort)

love it there

Started trip with a little trouble checking in. That got straightened out. They said i got an upgrade, not sure what it was. Room was ok, had a balcony that overlooked the parking lot. Both pools were nice, but area not kept very clean. A lot of debris from trees around both pools. Service at the adult pool was non existent. The main restaurant on site was closed most of the stay.

Dans l'ensemble l'établissement est très bien, beau et propre. Le personnel est sympa. Les piscines sont top et la présence des dauphins est un plus. Par contre le logement en lui même.... Nous étions dans une maison deux chambres au sunset village.... la maison était sale et sentait le renfermé.. Certaines ampoules ne fonctionnaient pas où clignotant. la vue sur les terrasses est très belle mais le mobilier en mauvais état... des agraphes ressortent du bois partout sur les transats... un de nos enfants s'est blessé en allant s'assoir dessus.. Donc en résumé le complexe est très très bien mais le logement ( le.notre en tout cas) était décevant. Pour le prix c'est décevant

FUE TERRIBLE MI VISUTA Q LOS ESCOGÍ PARA EL MU CUMPLEAÑOS. SOLO VOY A DECIR COLCHA DE DORMIR ROTA, MUELLES ROTOS DES SOFÁ CAMA, CERO SERVICIO DE HABITACIONES. Y etc

Excelente servicio al cliente

La recepción no amables

Hotel has a great location. 1st impression is amazing. The hotel needs updating, the lifts are old and the carpets are stained and dirty. The floor in our room had not been swept and was sandy and dirty. The bathroom toilet paper holder was broken and left on the counter. The bath hot tap was also broken so no hot water in the bath. We had to use the shower to fill the bath. All was reported to the reception. Took numerous requests to get repaired and eventually the hot tap was removed and nothing said. Overall quite disappointing as this was not communicated to the Manager until I saw him on the day we left.

The front desk attendant barely acknowledged us when we arrived. No one seemed to be informed when we asked questions. Tv did not work so had to have someone come up. The room did not have any glasses and had to ask for coffee. Soap dispenser in our shower was broken. Only person who seemed knowledgeable was Arno at the bell desk. They could not explain charges. Way over priced for what we received. I am all about customer service and it lacked greatly.

We loved our time at Hawks Cay. Plenty to do on and off the resort. We’ll definitely be back.