I would give this hotel no stars if I could. Upon arriving in the hallway to my room, I could smell stale cigarette smoke and body odor so strong it would knock you down. My kids and I proceeded to our room. Upon entering the room, the smell was much worse. We entered the room and found it dusty and hair in the bathtub. To say I was dismayed would be an understatement. While in the room, I did check the sheets, which actually did seem to be clean, but I did book another room at a different hotel close by that was actually clean. When I informed the front desk of the situation, I was told I had to speak with the manager who was not there about a refund. When I was able to finally get in touch with a manager, I was told that I would not be receiving a refund because the hotel was clean and met all the cleaning standards. There is no way this hotel met any cleaning standards, especially COVID cleaning standards. I would rather pay for two rooms than stay in this nasty hotel.
翻譯