馬瑞納迪卡拉拉Brunicardi Preziosi附近平價酒店預訂

During our two-night stay which started out pleasantly, on the first night my adult son reserved a used beach cruiser bike the hotel offers guests. The bike was unfortunately stolen. (He locked it in a proper bike rack) When we reported the theft to the hotel owner, we were treated with a lack of respect or empathy as hotel guests but rather as criminals and not a victim of crime. We promptly contacted the US Consulate who encouraged us to ask the hotel to file a report with the local police. We asked for the owner’s assistance and he said no. And, before offering any additional inquiry promptly demanded payment for the bike. He said he would contact the bike shop for documentation with the date and amount he paid for it but that never materialized. We asked about the hotel insurance policy which he claimed did not cover the bike. He did say the bike was used and thought he paid $280 about 18 months prior…(Note: we noticed the bikes were left outdoors, not in an indoor storage facility.) Following the advice from the US Consulate, we went on our own to the local police station and filed a statement. They suggested we provide the report to the hotel owner which he reluctantly accepted. At the end of the day, the paperwork had still not arrived and the owner became very belligerent and berated us for not agreeing on a payment even though we offered the 1/3 which we thought was reasonable for a used bike and without seeing any documentation. We had an early morning train the next day and requested to check out that evening but he would not let us without restitution on the bike! (Note: again the paperwork he said he’d have was never provided.) Following his hostile verbal demeanor, we called the police to ask them to help us get permission to checkout. An hour later the police said everything was taken care of. At the checkout that night (with a hotel employee, not the owner) we paid our bill and noticed a “service charge” of $140. We were told this was for the bike payment. This was half of the original “alleged” price as the documentation was not provided. We paid this just to get the unpleasant experience behind us. For context, I am a veteran traveler to Italy of more than 35 years having traveled for both work and pleasure. Presently I am a part-time tour operator organizing tours to Italy and have traveled as a guest with the Italian Government Tourist Agency/ENIT. I have stayed in luxury hotels and in simple agriturismos and have never experienced a lack absence of customer service on this level!

Per motivi di lavoro ho avuto il piacere di soggiornare in questa bellissima villa Belverde a Carrara, dove tutto, fin nei minimi dettagli, è perfetto! La gentile, sempre disponibile ed ospitale Sig.ra Margherita ha fatto del suo meglio per rendere perfetto il mio soggiorno nella villa e nel mio suite, la ringrazio e continuerò a visitare la Villa ogni volta che sarò a Carrara. Pulito, ordinato, gradevole, comodo grande letto a baldacchino, bagno completo in marmo Calacatta, posto silenzioso, nonostante vicino strada principale, non si sente nessun rumore, enormi finestre con vista sul bellissimo parco secolare, ottima colazione fresca, servita in camera su mia richiesta, cibo fresco e gustoso, la suite profuma di freschezza e di agrumi, tutto è impeccabile e sono felice di consigliare questa Villa a tutti coloro che vogliono godersi il lusso e le opere d'arte di cui è piena questa Villa, e tutto ciò nel prezzo del pernottamento e colazione, che è molto modesto e accettabile . Consiglio vivamente! Saluti e grazie, Ana

e發現Negresco是一個相當迷人的地方,所以爲什麼只有2星。ITs都是關於期望與支出。酒店費用非常高(類似於4季酒店),所以我們期待4季的服務和住宿。我們的主人很好,但我的第一個驚喜是,當我進來時,他們告訴我我必須找到街道停車場,因爲他們沒有停車位。這是一家2星級酒店可以預期的事情,但當花費這麼多時 - 作爲歡迎是完全不能接受的。他們也從未問我是否想在我預訂酒店時預訂一個位置。我經常與酒店聯繫預訂等,他們從來沒有提到過停車。甚至汽車旅館也提供停車 那天晚上,我在其他客人面前被工作人員大喊大叫,因爲我們把客房服務放在我的房間外面。通常客房服務留在酒店門外,所以我不確定我做了什麼錯事。我們不僅尷尬,我們震驚了。我遇到的另一個問題是沒有互聯網接入。比我的航班互聯網更糟。當我抱怨時,我被告知非常冷淡。這不是我們-必須使用很多..這對我來說再次是不能接受的。你沒有正確設置互聯網不是我的問題。根本沒有試圖糾正這個問題。酒店的位置也很吵,因爲晚上外面可以聽到很多汽車等。房間本身很舊,很陳舊,空調很難使用。