馬爾伯勒希爾頓恒庭酒店酒店

作爲上班族,我通常堅持使用大使館套房。我喜歡額外的工作空間,尤其是我在工作地點呆了幾天以上。我最近的工作旅行帶我去了這個地點8月21日至9月2日。工作了整整兩個星期,我得到了房間的鑰匙,晚上11點半左右上樓,打開了我分配的房間的門,房間裏已經有客人了。我嚇壞了他坐在筆記本上的拳擊短褲裏的這個可憐的生意。我感到很愧,也很抱歉。前台給了我一間新房間和一些零食,說抱歉他們度過了一個艱難的夜晚。我住在那裏時,不得不要求提供具體的東西,或者沒有提供任何服務。週末我讓他們換牀單兩週。他們確實這樣做了,但他們沒有帶走垃圾或髒毛巾,也沒有補充廁紙。我要求毛巾,但他們不會拿舊毛巾,如果我要求垃圾袋,他們會給我一些,但他們不會拿垃圾。每次有人來我上班時要的物品,他們都會把空調調到80。哦,我在辦理入住手續時被告知他們不熱情好客,因爲這裏是馬薩諸塞州。我們不這樣做。這是一次可怕的住宿。我應該知道,接下來的兩週會很糟糕,因爲他們似乎根本不關心任何類型的客戶服務。

在2個月前檢查過的4台電梯中,有2台沒有服務(技術員將於週三來,其中一個從未詳細說明)。浴缸的排水管備份和噴射黑色的槍,四個維修請求被忽略了,但是當我們離開時,他們認爲也許他們會把房間從服務中帶走。白天的工作人員漠不關心,晚上的年輕人風度翩翩,試圖幫助你。一旦你離開閃亮的大廳,它就過時了,骯髒不堪,急需修理管道,天花板修理發黴的水漏。你可以看到圖片。但是,由於某種原因,免費早餐做得非常好,選擇很棒,而且員工樂於助人。

Great place to stay, conveniently located next door to Fore Kicks. We stayed here in June of 2023 after doing a ten state tour and ending with an event at Fore Kicks. They have the best indoor pool of any place we stayed. The water was heated and warm. The way a hotel pool should be. The rooms were clean and the staff was great. The only negatives are there is no free breakfast, there is a paid restaurant that we didn’t have time to eat at. And, they charge $10 for parking. First time I’ve ever paid for parking at a hotel that wasn’t in a downtown type atmosphere. Didn’t feel like I should have to pay for parking there, felt like a money grab, but not that big of a deal. They had nice laundry facilities on our floor and I was able to go home with clean clothes. Would stay here again for sure.

Courtyards tend to be consistent so I don’t typically comment unless there’s something interesting or unfavorable to share. I had a two night stay at this property. Overall, it was clean, the front desk staff was helpful and friendly, and the room was recently renovated. The pros: newly renovated, friendly, helpful, front desk, staff, and essentially what you would expect from a courtyard. There’s plenty of parking but we couldn’t find any doors from the parking lot into the hotel at least where we parked so it was an inconvenience as there were downpours during our stay. The cons: the toilets are so low they’re practically on the ground no joke, so seniors and others with limited mobility are going to struggle. There’s about a 4 inch gap between the bathroom vanity and a short wall next to the toilet. If anything falls in that gap it’s very difficult to retrieve. The lighting in the room and bathroom is harsh, all the fixtures have the cold blue very white light. The water pressure in the sink and shower wasn’t good. Be advised: they offer breakfast, but it’s ala cart not included in the room rate, and the room is serviced every two days not daily. we recommend Jake’s diner for breakfast, just a few miles from the hotel. It’s a local place with friendly service…not fancy but very good.

我不明白所有的5星評論。這是一個標準的費爾菲爾德酒店(我住過很多),如果不是因爲缺乏承認我的白金忠誠度地位,我可能會給它評分4星充其量。週日下午晚些時候,我在一個非常安靜的下午入住,驚訝地發現我的應用程序沒有提前列出房間升級(它總是在我住過的其他萬豪酒店裏)。當我詢問套房升級時,我被告知沒有可用的儘管應用程序上有SEVERAL可以預訂當晚。(缺乏家政服務是藉口...真的??!)我確實爲這個特定的預訂使用了獎勵之夜,但根據萬豪的政策,這不應該很重要。爲了雪上加霜的是,我得到了一個可以看到醜陋屋頂的房間。我的安慰獎是一小瓶純淨水和一小袋薯條,我入住後正朝着電梯走去。我住在萬豪酒店,因爲作爲白金精英會員,即使在紐波特萬豪和奧爾巴尼文藝復興等高端酒店,我也會獲得95%的忠誠度和房間升級。我覺得自己浪費了我的獎勵之夜,因爲我可以選擇其他酒店,享受升級。

我在這個公司已經呆了一個多月了,我等不及要完成這個任務,趕緊離開這裏。從一開始就沒有什麼事了。早餐(在我抱怨之前,第一週總是遲到)包括裝袋的冷凍雞蛋、冷香腸、陳年的麥片、薄煎餅(裝袋)和機器總是故障。我每天都在看一條骯髒的早餐線。在墊子上放了一週同樣的薄餅麪糊。噁心。在大堂浴室裏也發現了糖尿病注射器。在洗手池上方。客房清潔是懶的,而且做最起碼的。上次入住的時候,我房間用了....用過的肥皂,淋浴不乾淨。廁所裏尿液已經幹了,我不再抱怨,也不再希望改變,員工都很友好,尤其是西班牙小姐,她真的很可愛,但大多數都很懶。我撿了無數垃圾/咖啡杯,一個Walker被丟棄,離開3天-直到我撿起來....我不應該去接,沒人接,我還沒推薦這個地方,確實有潛力。需要新的管理層或新的員工。非常失望,尤其是我的老闆自來後花費了數千美元。通過閱讀管理層的回覆,它似乎是機器人和單調。同一行或接近它,但一次又一次地沒有改進。不是一個快樂的勤勞的客戶。

小孩在附近上學，非常方便。

我唯一的問題是,託德,我們上週末在城裏參加了一場曲棍球比賽,在比賽中我們有停機時間和深夜比賽。一天晚上,我注意到我14歲和他的兩個朋友也被這個成年男性說話。當我問起發生了什麼時,他說他們不能在他們沒有做的旅館裏跑來跑去,他告訴我如果他們不回他們的房間,他就會報警。這個人直到我問他是誰才認出他來。然後他告訴我他是經理,他的名字叫託德。我帶孩子去我們的房間,那晚就結束了。第二天,我發現其他父母也有同樣的經歷,只是爲了發現一個父母的孩子從他們身上拿走了財產,而父親不得不從託德那裏收回他們的財產。我讓前台知道了這種互動,第二天早上退房時我是多麼憤怒,結果發現託德星期三離開這裏。我猜他不在乎他的行爲是什麼,因爲他正在離開。酒店很乾淨,前台也不錯。

Very very dated hotel, furniture, carpet everything. The 1st room had varnish sticking to our luggage & clothing bcoz we initially didn't notice it. The leather on the dining chairs was frayed & peeling, sofa & carpet was dirty, bathroom had mold & bathtub seemed like would fall apart. We called for change of room & the 2nd was stinking from the previous occupants food but didn't have fresh varnish staining our things so we chose but still had bathroom mold & weird bathtub. The dishwashing scrub was not sealed & liquid was half used, so didn't use them but utensils needed a clean. Luckily I always carry my personal dishwash liquid & scrub. The pullout bed was very uncomfortable & clumped so that kids refused to sleep so 1adlt +2kids had to manage on the double bed & the other adlt somehow managed to toss thru the night on the pullout. It was a worst 2day Marriott experience & we are Platinum elite! Approach to hotel is not convenient either. Not the hotel's fault but on Google map looks like it's at intersection on 495 & 290 with a convenient ramp access to both but no! You have to take the exit then drive back for 2 miles towards the intersection again. All in all, The hotel is in desperate need of renovation! Don't stay till then!