This feedback was given verbally at check out so would be interesting to see if anything has been done.
Room tariff was £267 for b & b
The room was very worn and tired, hole in the carpet, shower within the bath was dreadful, cold water from one ring of shower head and hot from the inner ring with little pressure. Bath plug also didn’t drain during shower, so standing in water.
The room overlooked the car park, which wasn’t an issue, we can’t all have the river views. But, what was an issue was there was no modesty or sheer curtain so you either had the black out curtains putting the room in darkness (lovely to sleep in) or got changed, spent time in the room with anyone from the car park able to look straight in your room, due to the slope of the car park even though room was the first floor there was a very easy look into the room.
Bar - very small bar area with not enough staff who know how to run the till, put items on room etc.
No mint = no mojitos
Evening meal, mains ok but desserts a big fail.
Pavlova = just a pre mass produced meringue ’nest’ with a spoon of cream and berries on top. Almost an ‘Eton mess’ but not a pavlova.
Breakfast was terrible, poached egg had undercooked white so inedible.
Sausage tiny, bacon undercooked with as much fat/rind as meat
Black pudding just crumbs
And the toast! Seriously wasn’t even toasted, just slightly shown some heat on one side.
A great venue for a wedding but the rest of the hotel neglected.
翻譯