Abby of 1720 House has questionable ethics. I made a reservation by phone for my 82 year old mother. Abby wouldn’t commit to telling me which room she would be booked into. I asked her if she could stay in a particular first floor room and the reply was, “No, no, no!” I said she’s 82 and has trouble with stairs. She said she was going to be on the second floor and that there were “just a few stairs.” Unfortunately, I had already paid, assuming she would care about an 82 year old person. Boy, was I wrong. She stated several times that the reservation was not changeable or able to be canceled. I made the mistake of paying before I found out which room she would be booked into. Never having been there, I took her word for it, thinking a few was a few. There are no photos on the site of the staircase. As it turns out, it is a full flight of stairs with treacherously uneven floors covered in old carpet. Inside the front door is an old, bunches up cotton rug on top of an antique wool rug. When we pulled up to the house, Abby was outside speaking with someone. She told us there were keys on the hall table. She didn’t show my mother to her room, we had to find it on our own. In addition, one afternoon, I went to make a cup of tea for my mother and found the cups and creamers to be dirty inside. No matter, there was no milk or cream to be had. I cleaned out a cup and made some tea. The last day of my mother’s reservation, she went downstairs to the dining room on time, (there is a strict one hour breakfast service policy,) to find no coffee, no bread for toast. Some yogurt and blueberries were available. We understood there was an abbreviated breakfast due to Covid but coffee and toast were served every morning. It seems my mother was the last to leave and so no coffee had been made - because, why exactly? What a sour taste in our mouths, like the milk that curdled in my mothers coffee on Wednesday. (Apparently, that was the farmer’s fault.)
翻譯