希爾頓歡朋酒店-馬里斯維爾

This hotel is dirty and run down. There is no hot tub as advertised online. The breakfast bar was out of creamer for coffee for my entire 5 day stay, I had to buy some from the grocery store. Housekeeping didn’t fill our bathroom amenities, would not stay here again. However, Joseph at the front desk was very friendly.

The room had a nasty smell, when we first walked into the room we could have sworn somebidy just used the bathroom and had a bowel movement. We even checked the toilet. Several times the same smell wafted our way., my husband suggested that maybe the sink plumbing may have been ineffective. Also, the late night front desk oerson appeared to be on meth or some strong drug. He was anxious and seemed to have the jitters. The breakfast was good but I wont stay there again.

Nice Hotel but needs room maintenance. Staff was wonderful but Hotel itself could use some maintenance. Pictures online look awesome and Lobby is great but once you go into the hotel and rooms not so much. Looks like they did cosmetic updates instead of actual updates. We checked into our room and had to ask for a different room due to mold all around tub. Floor tile grout was missing and loose also. We were put into another room with a cleaner bathroom that had a stand up shower instead of a tub. Bathrooms need maintenance. Rear of hotel backs up to a business that was right outside our window this morning with noise and employees working outside the windows, had to keep shades shut. Could really be nice if they would clean and update the rooms.

Rooms were clean and comfortable. The staff seemed unenthused, not caring or wanting to give extra attention to items asked for like extra towels. Room a/c was working but heater was turned on and had to go back off made room smell like a bonfire. Continental breakfast was horrible dried out bread tasted stale. No cream cheese for a bagel had to use butter or honey. Overall I wish we picked a different hotel the pool hadn't been inspected since 6-2019 and you could definitely tell. Pool bathroom toilet wasn't even sealed to floor, the amount of masking tape throughout the hallway walls covering holes was excessive. Need to lower your cost for the appearance of the place and the service given I see why the staff is all new one a month new other said three months.

I waited at the front desk for over 15 minutes to check in. Finally got a room and the tv did not work and since they have no help I had to go down and get batteries for remote, when that did not work the front desk guy says I don’t know what to say we have no extra remotes. Only when I asked for a new room did I get a working tv, maybe they need to work on their problem solving skills. Will not stay there again!

Overall just not very clean. Mold in shower. Also, no curtains which poses a problem when you have a spot light security light right outside your window. Looked like day time all the time.