I had been dreaming and saving to go to Machangulo Lodge since I visited Inhaça Island about 8 years ago. I finally was able to go, and take my husband and 3 year old child for my husband’s 40th birthday. Knowing full well that the booking was non-refundable, I was committed to going, for 2 nights, which is what I could afford. Firstly, nowhere before making the booking, does it state that the transfer to the lodge would cost an additional $80 per person per way (the child going free, which was something) (unless I missed it but think this should be very clear when making the booking). No information was provided about parking at the Marina, transfers, etc. Once we asked we did get information, although this should be forthcoming due to the nature of the accommodation. Secondly, and the main reason why I give the poor rating is that I got incredibly ill, despite all attempts, and was unable to travel there (and in particular since this is a remote destination). Despite this, the lodge outright was unwilling to even discuss possible rescheduling the trip, and showed no understanding whatsoever. Perhaps finding a way when such as if there was another last-minute cancellation, or anything really, would have been appreciated. I am deeply disappointed, and would have paid the additional costs for the experience, but am surprised at how uninterested and unwilling this Lodge was to be able to cater for this unexpected situation. Again, while I understand the conditions of non-refunds, and the fact that lodge is small, I would think that they could find it in their heart to be more accommodating in such an event. This is standard practice. I was so excited to come, and was raving about this place before coming, but now, unfortunately, I could never recommend this lodge. Its too risky.
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