伯爾尼海岸套房頂層公寓的評論

We were a family of 10 and had booked two apartments for a week: The penthouse and another 4 bedroom suite. Overall, the stay was excellent with the large sized bedrooms, shower facilities in each bedroom, the balconies and the lovely pool overlooking the ocean. We had ample space to spread out and have our personal space as well. The customer service response was quick and professional and the concierge was also available when needed. The property itself is well maintained. The following points though need some attention; The penthouse was nowhere as well maintained or equipped as the 4 bed suite. This includes the utensils, the decor, the facilities etc. We had one misshapen vessel to make tea in and every other vessel of no practical use while the other apartment was fully stocked. Upon asking, we weren’t provided with some practical set of usable utensils. The penthouse was very depressingly lit. The suite had large sized tele with Netflix installed while the penthouse simply had old teles without this facility. The inconsistencies had us quite stumped. Quite naturally, one expects the apartments to be similar with the exception of the size and the views. Finally the apartments we were allocated were in the B series and were further away from the oceanfront. The views were decent but clearly not as good as the other apartments. This was the biggest grouse we had. Given the occasion we had of a large family get together after years, I wish the customer service had allocated the other apartments with better views to us or had attempted to offer the apartments facing the sea when they were available.