My stay was disappointing due to several issues. I found bedbugs on the bed and reported it to the front desk, requesting a room change. However, I was told that housekeeping hadn't started their rounds yet and that a room change could only be arranged once they began work. Things didn't improve when I was given an invalid room card for the new room, requiring me to bring all luggage to the reception for a card update. To add to the frustration, when I called to confirm the WiFi password, the staff asked me to come down personally to get it, which was an unnecessary hassle.
翻譯
