Had an amazing 1 night stay in the river tented suite. The accommodation is so comfortable and luxurious. The property is tranquil and peaceful. The walks are so beautiful. We enjoyed our massages, jacuzzi and the delicious breakfast. Loved hearing the river flow outside our tent. A number of issues were below standard and really should be worked on for such an upmarket establishment - We booked a steam room session situated in the spa change rooms. The whole place was leaking, many of the lockers are broken with doors falling off. This amenity was in a shocking state. The area outside and under the pool needs to cleaned up of plastic and building debri. Our room shower & bath (beautiful indoor/outdoor just by the river) only provided hot water for 3 minutes , not enough to fill the bath and this was not fixed even after a few requests. We did inform the hotel upon booking about our dietary requirements & fish allergy about 10 days in advance but the chef claimed he was not given any notice, he really tried his best with what was available but that was disappointing. Sadly the farm shop (padstal) advertises as closing at 1 but switch off their ice cream machine way before that at 12 so we couldnt have the famous macadamia ice cream , i guess they want guests to have it for breakfast? I think with a little attention to these details this would be a 5 star establishment.
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