棉蘭SHRI BATHARA KALIAMMAN KUIL KAMPUNG LALANG附近酒店

位置好,房間好,餐廳也好。但是真正使這個評分成爲極好的是員工。所有員工都彬彬有禮,樂於助人。特別提到前台的Putra和Dewi。這2位真的是費了很大的勁才幫我走出困境。我非常感謝他們。他們給這個組織帶來了榮譽。不過我想提幾點建議。前門有陡峭的台階,請考慮在側面安裝坡道,以協助有行動不便和行李重的人。前門也有街道停車場。對於身體較弱的人,通過停車位也是一個問題。請鼓勵客人使用地下停車場,這樣前方就不會擁堵。如果去梅丹,我一定會再次入住這裏。

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

酒店位置較偏沒有商場食市,大堂宽闊美观,早餐地方很大但食物一般.房間舒適整潔浴室水力足夠, 可能酒店年份頗久很多設備有点落伍如沒有usb插頭,电窗簾,燈开关便等希望日後有改善

入住最喜歡的酒店,帶孩子入住,輕鬆入住和退房。友好的工作人員和便利的地理位置。 謝謝升級了更寬敞的房間🙏🏼

The rooms are good, nice and clean, I stay with my family during the year end holiday, the bath room good and clean, we took the family room and the room large and properly set up, thank you for Mr Suhendra Marjan the EHK who already set up the room properly and make our memorable holiday. The breakfast experience also there are many variant of food, I like mie gomak.

前台：員工絕對很棒，從開始到退房——服務水平與我在馬來西亞、新加坡、菲律賓、越南或泰國住過的任何酒店都無法比擬。大多數時候，在這些國家旅行時，他們傾向於崇拜西方人，但在印度尼西亞，每個人都受到平等的對待。 我在這家酒店遇到的唯一問題是房間- 房間昏暗，沒有插頭或USB 接口來插入我的筆記本電腦和工作小工具，也沒有舒適的椅子或桌子來工作- 這是一次商務旅行，還需要強大的WiFi。 （只是我的房間，其餘的我不能說） - 但是當我的司機選擇我的機場時 - 他確實問我為什麼選擇住在 Grand Inna？ 這個地方需要大規模升級和翻新。位置非常理想，位於市中心，周圍有不錯的餐館，但房間不是很好。 不過食物很棒。

Positive points: - Comfortable bed - Clean room (except the bathroom) - Smart tv with streaming apps (but you must have your own subscription) - Room size - parquet floor - Location Negative points - Deposit is a MUST (hotel thinks that any guest has malicious intent to steal room items. Please, they’re not even the top of the line). You cannot use this deposit to pay room service (maybe can if you deposit more, like much more). Upon checking out, the front desk will have sb checking the room before refunding your deposit. Geez. - soundproofing is non existent. You can hear ppl next door, the traffic, nearby train, and worst, the noise from the club on top floor). Tried staying in a room facing the pool. It helped to reduce some noise from traffic and train, but does not eliminate it (and they charge more for this room!!) - breakfast is basic - bathroom drainage cannot completely drain water. Take a shower in the evening and you will still see some puddle in the morning. Gross. - wifi is hit and miss

服務真的很好，我人不舒服 grab了葯過來，也會幫我拿上來。 我剛好在房間開會，他還會WhatsApp 跟我確認我是不是不要收拾房間

房間空間可以，服務也比較熱情，周邊餐廳方便，交通方便，早餐豐富

langganan banget sama hotel ini, sudah kesekian kali nya menginap disini, sesuka itu sama fasilitas nya masih baru semua🤗 tempat nya nyaman ,bersih, strategis, staffnya ramah dan sampai kenal dgn saya karena uda sering nginap disini🤩 harga kamar ramah dikantong, dapat breakfast lagi🤗