畫廊酒店(Hotel Gallery)

En las opciones de habitación , la que pagamos con un precio mayor ofrecían cama Queen y cuando llegamos al hotel, primero , no tenían nuestra reserva, y después nos dijeron que no contaban con camas Queen. Únicamente matrimoniales, cuando yo en mi reserva pagué un precio mayor por la cama Queen. Las toallas estaban con huecos, las amenidades de muy baja calidad.

Definitivamente dañaron su servicio del todo!!! Hemos visitado el hotel desde hace algunos años. El año pasado una habitación para 2 personas con aire acondicionado y jacuzzi costaba $90.000 COP y este año fuimos y ahora cuesta $217.000 COP solo una noche, un precio que te cobrarían en lugares como el Poblado o Laureles, no el centro. Las habitaciones cada vez más caídas, nuestra puerta ni siquiera cerraba bien, el check in eterno y el check out peor son demasiado lentas las recepcionistas, los blackout siempre están malos, el jacuzzi funciona a medias y los ruidos son exagerados desde muy temprano, y el desayuno malísimo nos dieron un pan frío con un queso crema rancio y unos huevos revueltos fríos. Que pésimo servicio ya de Gallery, como no hay una entidad que regule estos precios es increíble que puedan subir los precios a más del doble a libre albedrío, es verdad qué hay inflación, pero tampoco para abusar de esta forma. Pondremos la queja en la superintendencia de industria y comercio que regula esto. Muy mal servicio al cliente. No lo recomiendo, y si pones la queja su respuesta es: “nosotros manejamos esos precios para este año y ese es nuestro servicio” en vez de mejorar la culpa la tiene el cliente. PÉSIMO!!! PÉSIMO!!! No se queden aquí ni por accidente. Por ese precio pueden qued**** en mejores hoteles y en mejores ubicaciones, en hoteles que de verdad prestan excelente servicio.

El staff pésimo, mujeres groseras y desagradables. Muy mal servicio, una tenía mal aliento y se estaba limpiando las uñas en la recepción. Una experiencia muy asquerosa. La habitación estaba bien, al igual que la ubicación.

The room was infested with cockroaches this place is uninhabitable for an animal let alone a human. If you like cockroaches then this is the place to stay. The breakfast is absolutely disgusting two cut up kid size pieces of fruit and cold eggs then where prepared early in the morning and slumped on your plate.

If you want a hotel in Medellin, this is NOT the hotel. It's in a not so good neighborhood (centro) and many toyr guides I had while staying there said it was not a good area and to not walk outside at night. As other reviewers have said, it is SUPER loud at this hotel. The soft music they place at the reception you can hear on the 2nd floor on your rooms. The noises from outside are constant. I have to say the reception people were very nice. They were the best part about that hotel. The shower is so small the shower head is all the way in the ceiling so there's no menuvering the shower head to your liking. If you want AC, you have to pay extra. My travel agent said they assured her that my room had AC, but it didn't, so they had to move me to a room with AC, and then I had to pay extra. The bed is hard, but the best part was that they had pillows that actually held the weight of your head! I HATE those soft hotel pillows that can't hold the weight of your head . I liked the art in the room but I would not stay there again. The nice reception people and the pillows are NOT enough of a draw. Stay somewhere that's NOT in centro Medellin 3 stars because the AC worked great, the pillows were good, and the receptionists were super nice.

room has cheap noisy fan. feels very stuffy because of the small window. Wifi on rooftop does not work. Breakfast limited to 8:30am. coffee with milk caused diarrhea. very dark. art in poor taste.

It is a decent hotel for the price point. The rooms are clean, and the rooftop lounge is nice. However, it gets very noisy at night and each room has scary pictures that won't help you fall asleep.

The showers were terrible the water goes everywhere and is either extremly hot or cold. Extemly noisy street and worse of all every night some other guests were blasting music all night on the sound system to the point that my walls and door were shaking. When you complain they tell you that's part of the guest experience. I have not been able to sleep good for any of the 7 nights i was there and i usually am a easy sleeper. The staff was kind but food and breakfast were also really bad. Every morning the coffee was icecold and no variation.