Unprofessional staff ,need service development so we couldn’t find a helpful employee No English at all and she didn’t even seek help for that just ignoring us so it’s a rude behaviour from the woman at the reception , old furniture at the room , bad food quality! never come again .
翻譯
訪客
入住日期 2023年11月
夫妻/情侶
4.0/5
很好
發佈於 2023年11月4日
Hotel is pleasant - the room is cosy and comfortable. Stayed for 4 nights. The furniture is dated and served its function- the tissue cover in our room was broken. They are 4 elevators and because the lobby is round, you need to keep moving to check them. The daily breakfast spread offers the same menu - which has limited variety. There is ample seating area in the restaurant . Overall, I've enjoyed my stay in the hotel. Check out time is 12 noon but you can stay till 2 pm. Hotel is about 200m from the grand mosque.
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訪客
入住日期 2023年10月
家庭旅遊
3.0/5
發佈於 2023年10月30日
Stayed as our agent said it’s very clouded to masjidul Nabi which it is. The hotel from any lifts looks amazing. But that’s where it stops. The rooms are smaller than you’d expect for a ‘5star’ hotel. The rooms have fridges in but they do not give you and ironing board nor iron. It’s 14 stories and the has many lifts but can be quite annoying as when the lift stops on your floor the lift may be full and you then have to wait for another one. There is no azaan in the room it self but from outside the rooms you can hear the azaan. The breakfast is on the mezzanine floor. The breakfast has some different options that you’d expect. There is someone there that makes fresh omelette , fried eggs etc and waffles on request. One thing I’d recommend for the hotel if staff can ihave knifes on the table as it’s very hard to spread jam with a fork. The business centre has very old computers running on office that seems like a is a 97-2003 version. The computer internet doesn’t work and was difficult to use. The WiFi is so so. Can be better but wouldn’t complain if it can get the tablet or phone working, which it does but the buffering is annoying.
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訪客
入住日期 2023年9月
家庭旅遊
1.0/5
發佈於 2023年9月6日
I would rate this hotel 0 It’s is definitely the worst hotel I’ve stayed in medina It’s is awful to say the least Food was the worst ever it’s was gone off staff were basically absent and cleanliness was pathetic. My my travel agent recommendations I told him to stay thier a night and see How rubbish this 3 star dive this place is
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訪客
入住日期 2023年5月
其他
1.0/5
發佈於 2023年5月24日
Definitely the worst hotel to stay. Rude, unprofessional staff at reception. Dirty and unclean room . House keeping a nightmare. Worst place for breakfast and dining area. Terrible staff. They have a dining area that goes around the walkway. Not enough seating. Pathetic staff. Agents in uk will.tell.you nice hotel but believe me. Its a nightmare
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訪客
入住日期 2023年1月
其他
3.0/5
發佈於 2023年1月1日
Reviews are ones personal opinion and should be read in that context. It did not meet my expectations and therefore I have given it a 3 star. I would not class this as a 5 star hotel. The biggest advantage is the proximity to the Holy Mosque, as that is the reason why people would travel to the City of Madinah. The Breakfast was reasonable but the croissant, the danish etc were not fresh.
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訪客
入住日期 2021年12月
與好友旅遊
4.0/5
很好
發佈於 2021年12月31日
First of all I must say the highlight of this place was the food. The food was so delicious and amazing and I met the chef who was so friendly too. He could cook all kinds of cuisine so well and I was impressed. The staff here are really nice and I will not forget the friendly and funny receptionist who helped me to get to level B1 patiently despite me coming back to him for like 5 times or something because I really couldn’t find it. It was clean and comfy enough although I think it could be slightly cleaner in terms of the bedding and the toilet. This hotel is very near to Masjid Nabawi and was surrounded by shops which was convenient. Thank you so much for the wonderful stay!
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訪客
入住日期 2023年1月
夫妻/情侶
5.0/5
傑出
發佈於 2023年1月31日
ممتاز بما تعنيه الكلمة من كل النواحي يستحق الزياره و انصح به وجبة الافطار متميزه ويوفر مواقف حسب الامكانية خدمة العملاء متميزه الاستقبال لبقين مع النزلاء الفندق نظيف الممرات الغرف لم اجد سابقاً هذي الخدمات بهذا السعر في الفنادق اللتي زرتها سابقاً ممتاز جداً جداً
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訪客
入住日期 2023年1月
其他
4.0/5
很好
發佈於 2023年1月31日
La hall somiglia a quella di una nave, alta, con scale e specchi. Il ristorante è al primo piano, forse per l'emergenza covid ci hanno destinato in una sorta di ampio corridoio con tavoli e sedie, di fronte al buffet. Cibo buono - riso, pollo, agnello, verdure, dolci. In chiusura, il terribile caffè saudita. Il personale di servizio è stato cortese. Ambiente sontuoso, ma un po' buio.