ACDC Lane附近的墨爾本酒店

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

這個地方的一切都說是莫泰酒店,而不是五星級酒店。缺乏客房清潔-我們的房間在7天內打掃了兩次,而且不好。我們最終厭倦了,要求提供乾淨的毛巾。當我們在接待處登記入住時,還有其他客人抱怨他們的房間很髒。第五餐廳-自助早餐很糟糕。沒有煎蛋棒,甚至沒有基本的煎餅機。也沒有選擇包括巴里斯塔咖啡,這是在任何“五星級”酒店的最低價格。斯特拉託餐廳-我們預訂了這個特殊場合。對此沒有認可。他們把我們放在廚房門旁邊的一張桌子旁,在一個角落裏,儘管我們在那裏的整個時間裏,角落裏的桌子都是空的。我們每人等了30分鐘,等待了2個課程,在分配了2個小時後,我們還在吃30分鐘。廚房裏總是有人大聲喊着“請服務”,氣氛很緊張。我想,唯一的好處是他們給我們提供的多餘的麪包和免費的模擬尾巴,因爲服務很慢。緩慢的電梯-每當離開房間時,我們不得不額外分配15分鐘用於我們的離境。糟糕的服務-正如已經說過的那樣,如果您將其與其他5星級酒店相比,服務非常差。如果您認爲您在汽車旅館,那就一般了。此外,由於他們是培訓人員,大堂酒吧的服務速度非常慢。我們等了15分鐘才爲他們供應2種葡萄酒。接待處也用完了憑證(部分是我們的包裹),並告訴我們稍後回來說“我們忘了拿一些憑證”,而不是承認他們的錯誤。位置-我們知道這是進去的,但進入CBD需要很長的路,你需要一張Myki卡,因爲最近的電車站在自由區之外。總結:如果你想找豪華的地方,就不要來這裏。我們爲一個特殊的日子預訂了這家酒店,非常失望。唯一好的是餐廳的某些部分的景色。

I would recommend this motel, the room was spacious comfortable and clean,great service close to everything cafes and restaurants close by,staff friendly fantastic view it was a lot of fun, we stayed in general car park which in the end cost us nothing !

6月3日和4日住在這裏。.新酒店,所以正如預期的那樣,乾淨新鮮,維護得很好。房間很小,但牀很舒服(兩個特大號牀拼在一起),浴室大小合適,淋浴很大,有手握頭,還有雨頭。沒有病房,但有軌電車,有6個衣架。前台的康妮是阿馬齊姆格,非常樂於助人,沒有什麼麻煩。非常容易。無縫入住..酒店的位置很棒,向維克市場和餐館扔石頭。我們以後還會回來的,確實推薦這家酒店...2個贊...👍👍

Everything was perfect. Near to everything. Shops and food are so close. Even easy to catch a bus. Cleaned and had everything ready for use.

Maybe it was once nice but it has got so many issues with it and I highly recommend you look elsewhere. We stayed in a two bedroom one bathroom apartment and it was honestly the worst hotel we have ever stayed at. We were assigned room 2201W. Here are the issues we encountered during our four night stay. 1. Power outage on our last day with no back up generator for the entire building (both east and west). It’s 31 degrees outside so opening the doors is also not a smart option. Started at 9am and is already over 4 hours. As I have breastmilk in the fridge for my 3 month old, this is my worst nightmare. 2. Safe battery is low. Why hasn’t anyone changed it??? 3. Bathroom shower head plate is broken so water sprays at you un-uniformly and overall unpleasant. 4. Water drips out of the shower but the fall doesn’t go to the drain so the floor remains flooded. 5. Due to point number 4, the bottom of the bathroom door has expanded and the door does NOT close. It is so jammed that it feels like you’d break the handle trying to jam the latch in and back out. 6. Stupid placement of the microwave. You can’t open the microwave door more than 45 degrees. How on earth do you put a dinner plate in there??? 7. Missing cups/ mugs and glasses. 3 mugs, two short glasses, two tall glasses and odd numbered cutlery. Just fix it, for crying out loud! The top rack of the dishwasher was also broken making it difficult to pull in and out the middle rack. 8. Upon check in, we didn’t have any cleaning supplies such as dishwashing tablets, hand washing liquid for dishes or laundry powder. 9. Rooms are so tiny. Don’t expect to be able to open your medium sized luggages inside your room. We kept our two in the so called living space instead. 10. Generally upkeep is not there. Walls have visible stains and grime from previous guests. The whole place just overall felt really really filthy. 11. Not family friendly either. There is a flight of stairs at the entry and no ramp. There is a wheelchair elevator to the side which takes way too long to operate with a crying baby. If you’re on your own, be prepared to lift you pram up or hope a Good Samaritan can help you because the hotel staff won’t. Clearly there are issues within management and housekeeping. I sense laziness and lack of hospitality understanding is to blame. STAY ELSEWHERE!!!

I stayed here for four nights in April 2023. The hotel is roughly 25-30 minutes by car from the airport and easy to get to through main roads. The hotel is clean and relatively modern. There is an on-site restaurant, bar, rental car agency (Europcar), and other facilities. It is located about a flat, 45-minute walk to the CBD in a mainly residential area. However, the St Kilda and South Yarra shopping areas are about a 10-minute walk away. Right around the corner there is a Vietnamese restaurant and a convenience shop a block away. The conference facilities at the hotel are very good. The room was quite large with a huge bed, sofa, coffee table, and work desk. The room had an iron and ironing board, TV, safe. mini fridge, kettle to boil water for tea and coffee etc. It would have been nice to have a Nespresso machine. Note to hotel: the location of the safe was really inconvenient on the floor of the wardrobe. I had to bend down to use it and had to lift the safe up a few cm so that door would open all the way over the cupboard door rail. Think of other guests who may not be able to use a safe that low. The hotel is good but, in terms of location, it depends on how far you want to be from the CBD. I walk a lot, so it was not a problem for me but it's not all that conveniently located for the CBD which is about 4 km away. You could walk to a tram stop a couple of blocks away. St Kilda beach was only 2 km away, and that's worth a visit.

酒店性價比很高，尤其是對於2-4人及以上的家庭出行而言，定兩室一套公寓非常的方便。鯉魚皇后廣場大概十分鐘步行路程，有全套的餐具和灶台可以使用，節省了加工費。房間還算乾淨衞生，但是隔音效果太差。還有就是每次入住都得收按金，導致有兩次預售前都沒有取消，還是我自己發現提醒他們，要不就直接多扣了200澳。

1. 位置，基本在市中心，用滴滴打車到維媽市場10刀左右，步行30分鐘，還是非常方便的。 2. 服務，辦理入住的外國小姐姐（捲髮）特別熱情。 3. 設施，有健身房，沒有泳池，房間是比較大的，景觀也非常好！不過空調有點老舊，1512房間一直滋滋滋響，燈也時亮時滅，希望及時維修。 4. 樓下就是dfo奧萊，可以逛逛。 5. 早餐，種類比較西式，有點不知道吃啥了。另外，我並不歧視殘疾人，但是餐廳的確有位服務員（個子非常矮的），感覺對華人不太友好，收拾盤子的時候，直接撤走，啥也不説，兇兇的。 整體還是很推薦的！ 整體還是很推薦的，我們從voco換過來，這家性價比很高。

房間很寬敞，衞生間也很明亮！房間很安靜。位置一級棒。前台小哥很耐心，我們不懂英語，翻譯器也手忙腳亂出錯，他就電腦谷歌翻譯與我們打字交流，很温馨，感謝。期待再次入住酒店。