I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will
旅客若想住在墨爾本的中央商業區,那麼該酒店將會是一個便捷的選擇。南什字車站位於距離該酒店大約500m的地方。著名的景點麗愛圖塔觀景台、R2 Bar和移民博物館均可步行很短距離到達。所有極具特色的客房都配備有國際長途電話、熨衣設備和空調,讓您感受到更加貼心細緻的入住體驗。電熱水壺和咖啡壺/茶壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供24小時熱水和吹風機,讓您感受到賓至如歸的享受。旅客想要在自己的房間邊聽音樂邊享受美食,衹需呼叫送餐服務。除了這些酒店內提供的餐飲服務,離酒店不遠處Dinner by Heston Blumenthal(英國菜)供應的Pork belly和萬壽宮(其他中餐)、Scopri Italian Food & Wine(意大利菜)的美食,也是來這座城市出行不容錯過的美味之選。酒店配備有會議廳和商務中心,可供旅客使用。工作人員可根據旅客需要安排接機服務。
坐落於中央商業區的墨爾本城貝斯特韋斯特酒店(Best Western Melbourne City),會讓您在墨爾本擁有別樣的體驗,開展一段難忘的旅行。酒店地理位置優越,駕車至南什字車站僅需300m 。除此之外,至南十字地鐵站衹需步行前往。旅客們會發現True Thai Massage、Speakeasy HQ和維多利亞警察博物館距離酒店都不遠。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有國際長途電話、熨衣設備和空調。服務人員會提前為您準備好電熱水壺和咖啡壺/茶壺,以滿足您的飲水需求。浴室配有24小時熱水、吹風機和免費洗漱用品(6樣以內)。酒店內的西餐廳供應特色菜餚,來滿足旅客的需求。酒吧旨在為旅客和您的朋友提供一處消遣的場所。如果旅客想在自己的房間舒適的用餐,酒店可提供客房服務。除此之外,周邊餐飲種類繁多。萬壽宮(亞洲菜)供應一流的推薦美味-Peking Duck,The Point Albert Park(西餐)提供的黑松露hasselback土豆備受好評,Dinner by Heston Blumenthal(創意菜)的cherry isle bar也是來這裏遊玩不容錯過的美味。在漫長的一天結束後,遊客可以在按摩室進行放鬆,可大大提升您對酒店的滿意度。提供乾洗服務,為您的旅途省心。
Space is the first hostel of my trip and it’s set the bar pretty high! Staff are lovely, everywhere was always super clean, beds are comfy, towels are provided and you can even grab a fresh one every day if you wish. Location is great, would recommend the Queen Victoria Market for something to do and “pizza pizza pizza” was lush. There’s nothing “on” as such at the hostel but this didn’t bother us. The only thing that would be good is some extra fridges as they were packed full every day and it was hard to put your own food in anywhere. Would definitely come back.