班克普萊斯Metro公寓(Metro Apartments on Bank Place)

位置好。除了樓上的人外，出奇地安靜。我能聽到樓上有人走路的聲音，尤其是半夜。房間很寬敞，但淋浴很髒。他們應該清潔棕色污漬。沒有客房服務，沒有換浴巾等，沒有前台。

公寓乾淨，價格合理，位置優越，方便乘坐電車和餐廳，但存在一些問題。茶和咖啡不提供牛奶，當我問整理房間的女士時，我被告知他們不提供牛奶。浴室裡沒有額外的衛生紙，週末前台也沒有人值班，除非有人登記入住（我們住的時候不是這樣）。水壺是狡猾的，斷斷續續地工作。我們住宿的大部分時間都沒有有人值班的辦公桌，建議是在有問題時發送電子郵件。我們不得不買牛奶和衛生紙。另一個問題是晚上很吵，因為附近有酒吧，然後在早上收集工業垃圾箱。令人失望的是考慮到它在墨爾本停留的時間更長

Poor check in experience. Hotel rang up day before demanding payment, otherwise booking will be cancelled ( despite booking website stating “to pay at check in”, asked to text or email ID to them which I declined due to security concerns. they were adviced about early arrival check in, acknowledged that they will send sms and email about checking in process, but on arrival no such coomunication happened. Reception is unmanned, their out of hours mobile was not connecting, they have not responded to emails, texts, voicemails. A couple arrived same time as us, having same issues. Local residents commented that this happens frequently. After 3 hours of waiting a cleaner rocked up at 2pm and let us in. No contact from reception to this date regarding issues raised. Very average rooms, poor temperature regulation, showers that have only 2 options between boil and freeze and midline is barely possible to find, bathroom fan so loud that will wake everyone up without fail. Central location is the only selling point of this property, but it has very poor admin support and customer service

Was perfect for our stay. In the heart of the city with everything in walking distance.

The location was great and the front office/reception fellow couldn't have been more helpful. The room was clean and the handyman wandering about doing jobs was also very pleasant. Great value hotel!

Terrible experience with early check in, wasted 3 hours because reception didnt make arrangements for us to pick up keys.Prior to that contacted us urgently requesting for payment to be made asap or risk reservation being cancelled, because reception is unmanned at weekends. Requested for early check in made, but no details sent. Not possible to connect to out of hours mobile, no response to voicemails and messages via Wotif. Another couple arrived with same issue and local residents stating "people wait by the door a lot". Rooms are average, shower does not have an easy to locate midzone between freezing and scorching which means showers are not an experience they need to be and extraction fan is loud enough to disrupt sleep if light is used overnight. Very dusty aircon unit and missing some cabinet door handles. Overall average and probably would not have minded, given it was chosen for location, but very poor service let it down in the end and has negatively flavoured the stay.

Property is located on the fringe of the CBD. walking was easy. Trams in the area are free. Restaurants within 100 Metres. Facilities within the apartment were very good. Shower was very small and the extractor fan sounded like a jet taking off and operated when the light was turned on. Overall we were happy with the apartment.

Location is decent but there are pubs downstairs that make a fair bit of noise on a Fri/Sat Night. The room we stayed in needed some repairs and a refreshment. The sink tap was loose and wobbly and was barely usable. The toilet wasn't super clean and the toilet paper was one ply. The pillow was also poor quality and extremely flat and the bed was pretty soft. Overall it was average at best and wouldn't stay again

Convenient and tidy place to stay with good location