來自住宿之回應: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest Regards,Stuart,General Manager
來自住宿之回應: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest Regards,Stuart,General Manager
來自住宿之回應: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest Regards,Stuart,General Manager
來自住宿之回應: Thank you for providing feedback on your recent stay with us. We are continually striving to improve our services, and we will certainly take your valuable feedback on board.Once again, thank you for taking the time to provide us with your comments, we do hope to see you return.Kind Regards,Stuart,General Manager
來自住宿之回應: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest Regards,Stuart Lyall,General Manager
來自住宿之回應: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest Regards,Stuart Lyall,General Manager
Tongnini
一室大號床房
入住日期 2024年11月
獨自旅遊
4則評價
4.2/5
很好
發佈於 2024年12月27日
什麼都挺好,就是窗户不能打開難受,無法通風
來自住宿之回應: Thank you for providing feedback on your recent stay with us. We are continually striving to improve our services, and we will certainly take your valuable feedback on board.Once again, thank you for taking the time to provide us with your comments, we do hope to see you return.Kind Regards,Stuart,General Manager
訪客
兩卧室公寓
入住日期 2024年11月
家庭旅遊
10則評價
5.0/5
傑出
發佈於 2024年12月24日
位置交通方便,房間寬敞,衞生乾淨整潔,設備齊全狀態良好
來自住宿之回應: Thank you for providing feedback on your recent stay with us. We are continually striving to improve our services, and we will certainly take your valuable feedback on board.Once again, thank you for taking the time to provide us with your comments, we do hope to see you return.Kind Regards,Stuart,General Manager
s-unny
一室大號床房
入住日期 2024年11月
獨自旅遊
11則評價
4.0/5
很好
發佈於 2024年12月19日
近維媽市場,近車站,去哪裡都很方便。主打一個住宿首選!
來自住宿之回應: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest Regards,Stuart ,General Manager
來自住宿之回應: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest Regards,Stuart Lyall,General Manager
來自住宿之回應: Thank you for taking the time to share your incredible experience at Pegasus Apart'Hotel. We are deeply touched by your kind words and heartfelt gratitude.We are truly sorry to hear about your sudden health scare during your stay. We are relieved to know that you received prompt medical attention and that our staff was able to assist you in various ways, including providing breakfast, ordering food, and keeping you updated on the ambulance's arrival. Your well-being is our top priority, and we are glad we could be of service.We are also grateful for your understanding regarding the room booking error. We appreciate you bringing this to our attention, and we have taken steps to ensure such mistakes do not occur in the future.We are honored to have been your choice of accommodation for your extended stay in Melbourne. Your loyalty as a 20-year Ctrip customer is greatly valued, and we are committed to providing you with exceptional service and a comfortable home away from home.On behalf of the entire Pegasus Apart'Hotel team, we extend our deepest gratitude for your understanding, patience, and kind words. We hope to have the opportunity to welcome you back again soon.With sincere appreciation,Stuart LyallGeneral Manager
來自住宿之回應: Thank you for providing feedback on your recent stay with us. We are continually striving to improve our services, and we will certainly take your valuable feedback on board.Once again, thank you for taking the time to provide us with your comments, we do hope to see you return.Kind Regards,Stuart Lyall,General Manager
來自住宿之回應: Dear Sir,Thank you for taking the time to share your feedback regarding your recent stay at Pegasus Apart'Hotel. We sincerely apologize for the significant inconvenience and frustration you experienced during your stay.We understand how disruptive the noise from the machinery would have been and deeply regret that it impacted your sleep quality. We are investigating the source of the noise and will take immediate steps to address it to prevent similar occurrences in the future.We are also very sorry about the issues you encountered with the second room, including the broken toilet door lock and malfunctioning lights. This falls short of the standards we strive to provide, and we apologize that you were made to feel like a valued guest.We have already initiated a full investigation into these issues and will take appropriate corrective actions.We value your feedback and hope that you will give us another opportunity to demonstrate the high level of service we strive to provide in the future.Sincerely,Stuart, General Manager