I had made a mistake & booked the queen's street for the first night as my trip had changed & had to make an additional booking. upon reaching the hotel at 1230 am, I was of course very upset with myself but I must say that the hotel staff ( Praveen ) was so good, he made a call to the queen's road hotel, got my booking transferred & arranged a room for me to stay. he was really very good & helpful not just with this but with a charger etc.
super staff. only complaint was that the room wasn't clean on day one despite having speficially asked for it to be done before leaving the hotel.
翻譯