墨爾本戰爭紀念館附近的墨爾本酒店

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

這個地方的一切都說是莫泰酒店,而不是五星級酒店。缺乏客房清潔-我們的房間在7天內打掃了兩次,而且不好。我們最終厭倦了,要求提供乾淨的毛巾。當我們在接待處登記入住時,還有其他客人抱怨他們的房間很髒。第五餐廳-自助早餐很糟糕。沒有煎蛋棒,甚至沒有基本的煎餅機。也沒有選擇包括巴里斯塔咖啡,這是在任何“五星級”酒店的最低價格。斯特拉託餐廳-我們預訂了這個特殊場合。對此沒有認可。他們把我們放在廚房門旁邊的一張桌子旁,在一個角落裏,儘管我們在那裏的整個時間裏,角落裏的桌子都是空的。我們每人等了30分鐘,等待了2個課程,在分配了2個小時後,我們還在吃30分鐘。廚房裏總是有人大聲喊着“請服務”,氣氛很緊張。我想,唯一的好處是他們給我們提供的多餘的麪包和免費的模擬尾巴,因爲服務很慢。緩慢的電梯-每當離開房間時,我們不得不額外分配15分鐘用於我們的離境。糟糕的服務-正如已經說過的那樣,如果您將其與其他5星級酒店相比,服務非常差。如果您認爲您在汽車旅館,那就一般了。此外,由於他們是培訓人員,大堂酒吧的服務速度非常慢。我們等了15分鐘才爲他們供應2種葡萄酒。接待處也用完了憑證(部分是我們的包裹),並告訴我們稍後回來說“我們忘了拿一些憑證”,而不是承認他們的錯誤。位置-我們知道這是進去的,但進入CBD需要很長的路,你需要一張Myki卡,因爲最近的電車站在自由區之外。總結:如果你想找豪華的地方,就不要來這裏。我們爲一個特殊的日子預訂了這家酒店,非常失望。唯一好的是餐廳的某些部分的景色。

I would recommend this motel, the room was spacious comfortable and clean,great service close to everything cafes and restaurants close by,staff friendly fantastic view it was a lot of fun, we stayed in general car park which in the end cost us nothing !

優秀的公寓。很棒的工作人員和服務。沒有什麼太多的麻煩。很乾淨,維護得很好的公共區域。接待處非常熱情的空間。工作人員非常友好,自信和高效。南岸,城市和景點的完美位置。強烈推薦。

酒店距離雅拉河步行五分鐘不到的距離，去河畔吃玩都很方便，過橋到弗林德斯車站的市中心也就幾百米。鬧中取靜。可以自助辦理入住，酒店用品齊備，有微波爐可以熱食物，簡單炊具備用，乾淨，個人覺得床太軟了。房間裝修，床頭的小電台挺工業風。

最大優點：1. 免費停車；2. 離中國飯店和華人超市10分鐘步行！ 早餐15澳元沒有什麼東西，建議自己準備。 比較簡單，但基本用具都有。如果能有一個微波爐更好。前台小姐會講中文。 總體而言，性價比還是蠻好的！

我對這家酒店的印象非常深刻，我必須分享我的好評！首先，我要稱讚他們的價格，絕對是物超所值。這家酒店提供了出色的住宿體驗，房間寬敞舒適，服務人員友好熱情，總是願意提供幫助。而且，酒店的位置非常便利，靠近許多熱門景點和購物區。

和我的伴侶在這裡住了兩晚，我們都對這次住宿感到非常滿意。不幸的是，我們唯一不喜歡的是床單上有幾處血跡，這一點非常令人擔憂。我打電話給他們要求更換，他們很樂意這樣做，但我想，因為我只再住一晚，所以我會使用房間裡存放的額外毯子，希望沒有人真正使用它，並且整個過程都很乾淨因為每次入住後都會清洗。不幸的是，即使這樣也有點髒，織物上有乾燥的白色麵包屑（有點像乾燥的麵團）。到那時，要求更換已經太晚了，只能接受這一點。烤箱也無法完全關閉，我不得不在把手下方放置一把椅子以保持其關閉。 除了毯子清潔度和烤箱門外，其他一切都很完美。我和我的伴侶非常喜歡這個地方，儘管提到的事情有負面影響，但請記住，酒店工作人員非常樂意解決問題並且非常友好，我沒有接受他們的提議，因為我不想再多住一晚而打擾他們。因此，如果您決定留在這裡，請確保在下班時間之前檢查並提出任何要求。 此外，正如前面提到的，他們的客戶服務也非常友好。他們還允許免費延遲 1 小時退房，這一點我真的很感激。每次我與他們交談時，他們都非常有耐心並且非常熱情。入住和退房過程都非常快速和簡單，我強烈推薦住在這裡。它的價格也很棒，而且靠近CBD！

Maybe it was once nice but it has got so many issues with it and I highly recommend you look elsewhere. We stayed in a two bedroom one bathroom apartment and it was honestly the worst hotel we have ever stayed at. We were assigned room 2201W. Here are the issues we encountered during our four night stay. 1. Power outage on our last day with no back up generator for the entire building (both east and west). It’s 31 degrees outside so opening the doors is also not a smart option. Started at 9am and is already over 4 hours. As I have breastmilk in the fridge for my 3 month old, this is my worst nightmare. 2. Safe battery is low. Why hasn’t anyone changed it??? 3. Bathroom shower head plate is broken so water sprays at you un-uniformly and overall unpleasant. 4. Water drips out of the shower but the fall doesn’t go to the drain so the floor remains flooded. 5. Due to point number 4, the bottom of the bathroom door has expanded and the door does NOT close. It is so jammed that it feels like you’d break the handle trying to jam the latch in and back out. 6. Stupid placement of the microwave. You can’t open the microwave door more than 45 degrees. How on earth do you put a dinner plate in there??? 7. Missing cups/ mugs and glasses. 3 mugs, two short glasses, two tall glasses and odd numbered cutlery. Just fix it, for crying out loud! The top rack of the dishwasher was also broken making it difficult to pull in and out the middle rack. 8. Upon check in, we didn’t have any cleaning supplies such as dishwashing tablets, hand washing liquid for dishes or laundry powder. 9. Rooms are so tiny. Don’t expect to be able to open your medium sized luggages inside your room. We kept our two in the so called living space instead. 10. Generally upkeep is not there. Walls have visible stains and grime from previous guests. The whole place just overall felt really really filthy. 11. Not family friendly either. There is a flight of stairs at the entry and no ramp. There is a wheelchair elevator to the side which takes way too long to operate with a crying baby. If you’re on your own, be prepared to lift you pram up or hope a Good Samaritan can help you because the hotel staff won’t. Clearly there are issues within management and housekeeping. I sense laziness and lack of hospitality understanding is to blame. STAY ELSEWHERE!!!

我在阿爾伯特公園爾曼酒店預訂了10晚,升級爲特權房,這是一次愉快的住宿,與美居共享相同的設施(餐廳,健身房,游泳池等),但感覺更像是在美居,而不是在爾曼。酒店是去CBD的短途電車之旅,電車站步行即可到達,所以方便。愛了,正對着阿爾伯特公園湖,這樣的氛圍!建築有點舊,但房間還是舒服的。服務很好,每個人都真的很友好。唯一不足的是他們看起來人手不足。走的時候要自己搬行李,而且在場的工作人員不多,特別是在餐廳。但是,每個人都很樂於助人!這家酒店提供較長時間住宿的良好價值。如果你想探索更多的當地活動,如:參觀市場,探索周圍(你可以去皇家植物園,維多利亞國家美術館,紀念神社),或去海灘,這是一個完美的地方。感謝您的愉快體驗!