孟菲斯希爾頓安泊酒店

孟菲斯希爾頓安泊酒店的評論

孟菲斯希爾頓安泊酒店

1022 South Shady Grove Road, 孟菲斯, 美國查看酒店詳情
孟菲斯希爾頓安泊酒店
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孟菲斯希爾頓安泊酒店 評論-真實住客評語

3.6/5
100則評價
真實評價
位置3.6
設施3.6
服務3.6
衛生程度3.6
篩選條件:
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所有評價(100)
正面評價(58)
負評(42)
Patricia
入住日期 2024年3月
家庭旅遊
1.0/5
發佈於 2024年3月16日
No one called to inform us that there was no water at all ,was unable to stay they handed a paper and said these hotels are near us (mind you they had a running water fall in lobby)
翻譯
Kelly
入住日期 2024年3月
其他
2.0/5
發佈於 2024年3月14日
The tv’s did not work. Bathroom exhaust fan did not work. A/c did not work. Kitchenette area did not have a plug for the coffee maker provided. Shower drain clogged due to lack of cleaning. When the hotel was informed I was told they were sorry but nothing was done to fix the problems.
翻譯
Verified traveler
入住日期 2024年3月
商務旅客
3.0/5
發佈於 2024年3月11日
Exterior doors were all disabled, and this lead to a long walk in inclement weathereach day of my stay.
翻譯
Kecia
入住日期 2024年2月
家庭旅遊
3.0/5
發佈於 2024年2月26日
The proerty could be really nice it's a beautiful hotel, very nice rooms and spacious. The free Wine or Beer evening reception was awesome! The problem we had, I was told every weekend Kids have sleep overs parties there, kids were running all over the place, next door to us they had a teenage party unattended! Kids were knocking on the door and running, beating on the walls. They set off the fire alarm @ 2 in the morning. Not to mention the loud rap music all night.The cook to order Breakfast was great but again unattend Children grabbing food.
翻譯
Verified traveler
入住日期 2024年2月
其他
1.0/5
發佈於 2024年2月22日
The hotel is poorly run with incompetent management and rude staff. They lied to our faces and said ******* sent the wrong room type and gave us a king room instead of a double room. We had no choice other than to purchase another room after a long day of travel. There is major construction going on all day. There is no working TV in rooms. When we inquired with maintenance he said there was nothing they could do and it’s been like this for a while. There was food and crumbs in the sofa bed. It had clearly not been cleaned or vacuumed. The walls are paper thin with no insulation. You can hear everything. There was no hot water the first night. The second day we finally got hot water but you have to let the water run for at least twenty minutes. Like the water has to travel from the hot water tank on the first floor. Unacceptable! Our fire alarm went off in our room in the middle of the night. They have no maintenance staff on duty overnight in a hotel that has over 100 rooms! Front desk girl said she could refund us but we had to leave right then so that they could get it ready for the next guest. Their manager’s reception was horrible with the cheapest wine, old cheese and stale crackers, and bagged snacks like chips and cookies that you would pack in your kid’s lunch box. With all that transpired, manager said she would refund us in full for one of the rooms upon checking out. When we checked out, she lied again and said she would only refund one night. DO NOT STAY HERE!!
翻譯
DeAnna
入住日期 2024年2月
家庭旅遊
3.0/5
發佈於 2024年2月18日
My last stay wasn’t well the staff was rude this stay the customer service improved however the last day my room door would not lock and honestly I didn’t want to waste my last day resting having a stranger in my room try to fix the door. However the placement of certain items were off body wash and shampoo was missing. I was also charge a holding fee which I wasn’t charged a month ago. Which was no problem just a issue with inconsistency. The pool and gym were still closed even though the last stay we were told it would be opened in January. (We were told this NYE) I guess with the renovations going on hopefully things improve soon to match the pricing of what i am paying
翻譯
Patricia
入住日期 2024年2月
家庭旅遊
5.0/5
傑出
發佈於 2024年2月12日
The property was well maintained. The location was good as it was close to Graceland and there were several options for dining and drinks. Unfortunately, there was a situation with a suspect at large and we were advised to stay in. ( grateful for the info)
翻譯
Amanda
入住日期 2024年1月
家庭旅遊
2.0/5
發佈於 2024年1月8日
This hotel is being remodeled, so loud that you can't have a converstation without raising your voice. pool closed. Very dirty/dusty due to the remodel. It will be lovely when completed but I should have been made aware of the process when I purchased the rooms. Staff was great.
翻譯
rob
入住日期 2024年1月
家庭旅遊
2.0/5
發佈於 2024年1月2日
Food was great. Was not told that there would be construction going on. Construction crew started work at 7 AM in the room next-door, which included hammering and other work.
翻譯
Rochelle
入住日期 2023年12月
家庭旅遊
5.0/5
傑出
發佈於 2023年12月28日
The staff was wonderful. Construction was ongoing at the hotel, but the staff went out of their way to make sure we had everything we needed. The breakfast buffet included an omelet bar with cooks making them to order with ingredients we choose. The experience was surprisingly pleasant.
翻譯
Stephanie
入住日期 2023年12月
其他
1.0/5
發佈於 2023年12月4日
Was put in a room with no working air unit and then told that all other rooms were booked so they couldn’t move us!
翻譯
Charles
入住日期 2023年11月
家庭旅遊
3.0/5
發佈於 2023年11月27日
Properties under renovation and lots of issues. Limited parking. Shower faucet was broken. Only one elevator working. Kept running out of things on breakfast bar. It may get better after renovations, but know there are some issues right now.
翻譯
Edward
入住日期 2023年11月
家庭旅遊
3.0/5
發佈於 2023年11月27日
We stayed here some years ago, and it didn’t match the memories. The hotel is currently undergoing some refurbishment, but this didn’t affect our stay. We arrived on the Tuesday before Thanksgiving, so the hotel was quite busy. However, they only had one person on the front desk, and a line of guests waiting to check in, trailing across the lobby. Although there were fresh towels in the room, it did not appear to have been serviced in any other way. Hilton properties expect you to know that they no longer service rooms except by request (which I had forgotten), so it was only on our return to the room ahead of our second night that we realized that there was no spare roll of toilet paper in the room. Things were rectified as part of the requested service the following day. The complimentary breakfast buffet was reasonable (and the made to order omlette was good). Bizarrely, on the Friday they had no milk for either cereal or drinking. This stay fulfilled its purpose of somewhere to put our heads down while visiting family for Thanksgiving. But nothing made me want to hurry back.
翻譯
Brittanie
入住日期 2023年11月
家庭旅遊
4.0/5
很好
發佈於 2023年11月21日
There was some construction. But other than that, we had no issues. We loved the custom omelette breakfast.
翻譯
Kimberly
入住日期 2023年11月
其他
2.0/5
發佈於 2023年11月16日
Bathroom was dirty. Hair was in the shower. They were out of real silverware. Coffee was not refilled and this was before 9:30
翻譯