孟菲斯沃爾夫卡瑟佳樂利希爾頓惠庭酒店(Home2 Suites by Hilton Memphis Wolfchase Galleria)

시설, 서비스, 청결도, 위치 모두 만족스러웠습니다. 멤피스 재 방문시 해당 호텔 재 방문 의사 있습니다. 감사합니다.

I had an issue with the hot water in the bath tub and sink. It wouldn’t get hot at all so my family and I had to take cold showers all weekend. I asked the lady at the front desk about receiving a discount but she advised since I booked and paid through ******* I would have to go through you all for the problem.

The front desk was friendly & helpful. Please forgive me, I do not remember her name. The room was really nice. The unplanned incident at midnight of having fire alarm go off because of someone on our floor took a VERY HOT shower! This is what set off fire alarm. This absolutely is not the hotel’s fault. Our 2 dogs like the couch in our studio room

Staff didn't get the check-in process right, front desk had to call me at 4.40am to wake me up to verify if i am checked-in!!!! Really?? Towels and bed linens are dirty. When we asked for an extra set of linen, we were told to pick up at the front desk, not delivered. Not sure if that is the common protocol at this hotel. Not going back for sure.

We liked that the hotel was new, modern, clean and the suite was spacious with a full size fridge. I did not like that room cleaning needed to be requested. We were not informed of that and ran out of towels. The bathroom shampoo and shower gel dispensers were Basically empty, noone checked for refill before we arrived. The breakfast buffett was mostly nice but new batch of omlettes that came out were completely cold. Overall nice hotel but they should pay some more attention to important details.

I felt welcomed upon my arrival. Jalissa (AGM) we very nice and helpful. I love Home2!

Everything was clean and comfortable. People are courteous we walked to have dinner and shopping.

Amazing customer service. Room was so comfy! Area, parking felt safe and close to other things. The hallway carpet was disgusting. I don't know when it was last cleaned but it needs some attention. That is the only negative I have. It would not deter us from staying there again.

Could use some updating in hotel and rooms. Had unpleasant smell in room. Service was good.