希爾頓嘉悦裏孟菲斯市中心酒店(Canopy by Hilton Memphis Downtown Beale Street)

This Hotel considers themselves to be 4 star, and they certainly charge a 4 star rate. But the amenities and level of service are not 4 star. A 4 star property is going to have an iron, or at least a steamer in the room. This property did not. A 4 star property is going to have sufficient bell hop staff to take your luggage to your room. This property did not. A four star property will have additional amenities available like a boutique, pool, or spa. This property did not. One overpriced restaurant does not make you 4 star. When I have stayed at 4 star properties, they things like larger rooms, a unique view, a fridge, a microwave, more than one set of towels per guest, special treats in the room like champagne of chocolate, free newspapers, live music downstairs, etc. etc. This property had none of these things. A person should ask themselves, if there is a Doubletree and a Holiday Inn nextdoor for half the price, what am I getting for paying this much more?

The only issue I had with my stay is that the lights went out at like 3am and did not come back on till close to check which was like 10am. It was hot in the room due the air going off at 3am. Also if you stay on the side adjacent to the Main Street you will hear the noise from outside. Also as I was checking out I overheard another guest asking about the front desk about the lights and she was very rude and unprofessional so much so I didn’t even want to speak to her I proceed to check out on the app. The front desk clerk proceeded to tell the customer that the lights was the light company and not the hotel issue. But other than that experience is great.

We asked several days prior to arrival for a possible early check in. I understand that it’s not always possible. But instead we actually got a late check in—AFTER 4. Painful.

Great location to explore Memphis, but far enough from the noise from Beale Street. The staff was extremely helpful and friendly. The rooms were lovely. Just a small note to the hotel - our room was very humid, we don't think the extractor fan was working properly. I am sure this is not the norm and it did not impact our stay other than just feeling damp on entering the room.

Awesome location. Beautifully decorated with amazing bar/lounge area. Great coffee shop on the front as well. Right across from Peabody and super close to all of the fun on Beale’s Street. Perfect for Liberty Bowl. Rooms were spotless with nice decor. ***There was kind of a wet carpet smell in elevator and hallways.

Staff was great ! Walking distance to Beale street The hotel was beautiful on music theme really enjoyed our stay. I recommend this place.

Probably a staffing shortage but we had to ask four times to get enough towels. Very polite but no action to fix it until one of us physically went to the desk and waited for them to get them. Otherwise a nice place.

Must say overalll it was a good place to have enjoyed. Coffee machine in room was not good I think a krug machine is much easier to use...thanks for a very enjoyible and informative staff at the front desk. A special thanks to "Ebonie" for being so hospitable....

Our stay was great! Loved the hotel, staff was super friendly and it was clean. Great bar too! It’s in a really good location to Beale St. so very easy walk. Would definitely recommend it! Loved the decor too!