桑尼維爾(Sunnyvale)的這家酒店提供一個全年開放的室外游泳池和按摩浴缸。所有客房都配有免費WiFi。Grand Hotel的客房裝飾温馨、陳設舒適,配備了沏茶/咖啡設施,還備有浴袍。Grand Hotel酒店每天供應全套自助早餐;客人可在晚上享用餐前小食和雞尾酒放鬆身心。酒店距離計算機歷史博物館(Computer History Museum)5.5英里(8.8公里),距離斯坦福大學有10英里(16.1公里)。
不論是商務還是休閑旅客,帕洛阿爾託舒適酒店都能讓您的帕羅奧圖之行變得更加美好而難忘。酒店距離San Antonio Caltrain Station僅有2km。在該地區觀光很容易,West Bay Opera、Bol Park和Mitchell Park都在酒店附近。從酒店出發可方便前往市內的眾多著名景點,包括Weisshaar Park、威睿公司和Summerwinds Nursery。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有熨衣設備和空調。有飲水需求的旅客,酒店還為您提供了咖啡壺/茶壺。倘若您在忙碌的一天後想在自己的客房內放鬆,提供24小時熱水、浴缸和吹風機的客房浴室是不錯的選擇。酒店提供的體育和休閑設施,旨在為旅客營造多姿多彩的住宿體驗。酒店配置有商務中心,定能滿足您商務活動方面的需求。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。
THE GOOD: The hotel was recently renovated, rooms are nicely renovated with beautiful bathrooms. A nice size fitness center and a small but nice pool area. THE BAD: Wifi was absolutely horrible, there was ZERO wi-fi service in the lobby, restaurant or pool area. The Wi-fit would connect for 2 - 3 seconds then drop. When I asked the attended at the café if I could use the Westin Meeting wi-fi I was told no, they don’t have the password. In my room every so often the wi-fi would drop and it would take 20 – 30 minutes to reconnect!!! Furthermore, the power outlet at the desk was dead, there was also no power near the bed to plug in your laptop! Sadly, the food and beverage offerings at this hotel are on par with a Holiday Inn Express. There is no full-service restaurant, just a grab and go café which serves mediocre food. There is a limited breakfast buffet in the morning with poor quality food. On both mornings of my stay the scrambled eggs were a rubbery mess, the breakfast potatoes lacked flavor. The only item that seemed decent to eat were the fresh berries and bread. The quality of the food from room service/grab and go was also upsetting. If you want a full-service dinning experience, you are told to walk over to the Sheraton…. really? BTW: I was told the hotel kitchen is also located at the Sheraton, food is not cooked onsite at the Westin. Hospitality at the hotel is hit and miss. The front desk seems pleasant, but staff were very hesitant to go the extra mile to please… they lacked the hospitality soft skills I have experienced at other hotels of the same caliber. Café staff is very unhelpful, not very friendly, I receive a far better guest experience at my local In-N-Out Burger. In the end if you are expecting an upscale hotel experience in the Palo Alto / Stanford area the Westin disappoints. For the price I would expect a memorable experience, one where you would hate to leave and could not wait to return. During my stay I was looking forward to leaving, I really felt like it was a waste of $$$ and time staying here. When I left, I felt like I had just stayed at a Holiday Inn express with upscale rooms. Hotel should be rebranded... it's not an upscale full service hotel that is about hospitality with a mindset of wellness.