So comfy clean and beautiful, Alejandra treated us like royalty! Gabriela and Elbert were also so sweet and hospitable! We loved it so much we will stay here every time we come to Merida! The restaurant Cuna also absolutely delicious, great service from Sagna.
I am form the US and only speak a little spanish. This was my 3rd visit oover a 6 year period and the fornt desk staff has always greated me well in english with my questions. The monring breakfast is the ebst breakfast I have had at any Hampton Inn anywhere in the world ( 6 am - 10 am). The elevator has a security key using your room key, to go up to your room. The rooms are large and the bed is very comfortable. Black out curtains keep the room coole rfor day tiem and dark in the room at night, which i need to sleep better. Also, the room is very quiet with no outsode morning noise form business nor vehicles. Request two keys if you need a cool room when you return at night. Your room key fits in a slot near the door that allows to the AC and lights to stay on. Most nights, I went for a walk for exercise and it is an easy walk to the the Luxury Mall, Costco or the museum with the Convnetion center just down the road. The streets are well lit, police patrol the roads and I felt safe (even saw many women walking alone at night). There is a food cort at the mall and an OXXO convientence store located on the north side of the mall. It was perfect for my needs, the price was right and I will stay there again.
Eeliset vThe hotel is nothing short of beautiful and breathtaking aesthetically! You are in great care in every way with the staff and the hotel owner in every way you can of. They are all very catering and friendly ! They make some delicious food and make you feel at home! Very clean and replenished daily! I celebrated my birthday their and they made me a beautiful towel decorate cake just like in a cruise ship. I highly recommend staying in this beautiful hotel boutique it’s a whole and memorable experience, you won’t regret it ! Very central to all the downtown attractions and walking distance to the Mercado, cathedral , and various plazas nearby ! Definitely going back to stay with them soon !
這家酒店是我參觀尤卡坦時住過的最好的酒店之一!我要非常感謝前台工作的馬丁!!以及所有晚上工作保安的人和白天的門衛!!!!早餐工作的女人太棒了,如此甜蜜和樂於助人!我對這家酒店印象深刻,我可以繼續!!!我經常去梅里達,住過這麼多不同的酒店!這贏得了金獎。謝謝Residence inn 房間太舒適了,我喜歡我的電視遙控器將西班牙電影改爲英語!!!是的!!位置非常適合購物和雜貨!❤️👍🎉machismo gracias !!!!!!!
SSharon BMy husband and I went to Merida and were so happy with our boutique hotel choice. The rooms at Diez Diez are well designed and comfortable. The rooftop bar is beautiful at sunset! The location was exceptional—right off the Paseo de Montejo. The best part of the experience was the staff. Eduardo greeted us every day by name and made great selections for both our food and beverages. He is a delight, both personal and professional. He made our trip better! Viridiana was also cheerful and helpful at reception each day. All the staff was amazing. We will go back!
This hotel has water issues like everyone is talking about. They have to tank the water in and they constantly run out. It ran out on a Sunday so they could not get more water. They blamed the restaurant that rents out of their building for leaving a tap on that didn’t help fight that we couldn’t shower for a day. Then the days we could shower the water was always cold. I overheard them giving gas that were definitely from Mexico Free breakfast for the inconvenience but for the Canadian American guest they offered nothing. I called them out on it and said this was unfair. The front desk was completely rude said it wasn’t their problem and that their manager wasn’t in on Sunday to take care of this, and that was from a previous day, I spoke to those guest and they said that’s not true and that they got it because of the cold water and lack of water issues. The location is good. The hotel is clean, but it is falling apart. Nothing works and the toilet can’t flush paper which meant you had to put dirty paper towels in the garbage next to the toilet. They also try to charge you for everything like if you lose a room key which cost them pennies they want to charge you a fee for issuing a new one and you don’t even get a second one so you constantly have to be with your people they also threaten to charge us for taking the towels to the beach, and then upon arrival, they said that my kids because they were over 12 had to pay I said you had to buy another room. I would stick to the chain hotels from the US as they would never treat their customers like this customer service in Mexico is really sad. the only highlight was the cleaning staff. The hotel is extremely clean and they are very attentive.
訪訪客Excelente ubicacion. En la hab 201 se escucha todo lo que hablan en la recepcion. A parte que hay eco, hablan fuerte a altas horas de la noche. Check in bien, pero no dejan de conversar entre recepcionistas y te enteras de toda la plática que tienen.
FfernandolL3022CXEs un hotel limpio y agradable con un excelente desayuno. El único problema es que está muy lejos del centro en una zona más bien industrial. Perfecto para viaje de negocios, buena wifi, y no tanto para visitar la ciudad de turista. No confundir con el City Express Plus que si está más cerca del centro y en una zona muy agradable como el paseo Montejo.