蒙特維斯塔度假村-55歲以上

ANTS! Everywhere in the kitchen of the rental. Notified rental contact Rosy, and the number for Teresa evidently not valid, which was our fault according to Rosy and Rosy blamed us for leaving a small bag of chips on the counter. Never had these issues in "clean" rentals. There were 100s of ants everywhere..Teresa even confirmed when she came to view. Never apologized and didn't take any action until Sun, we came in on Fri, reported Sat morning. Ants were so bad we could NOT use the kitchen. No apologies and when we asked for compensation. Why is it so hard to provide quality customer service??? Rosy said it did not warrant any as they took care of the situation 12hrs before we checked out. Worst customer service ever all they want is your $$...stay away!!!

We were at Monte Vista RV Resort for 3 weeks. It was easy to get involved and everyone was very welcoming. The mail room hand delivered our mail - which seemed like an extra mile. We had a problem at our site which we had caused - Jo at the office was extremely proactive at coming to a win-win scenario for both of us. Efforts made by the staff at this park along with actual "resort" like accommodations make this a premier location in the Mesa/Phoenix area and also for the national Encore Park system.

Very disappointed in the lack of care or empathy and for the poor communication. We were turned away after driving 8 hours and had already paid.