Unfortunately I had to change my plans and had to cancel within the free cancellation window, nonetheless, they still charged me in full and refuse to give me my money back. It's a shame since they claim to be a 4-star property and this is stealing. Even after contacting them via mail, whatsapp and the broker (**********), my credit card company and a couple of social media channels, they are still after 3 weeks not answering. Be careful with them, even if they do refund me, I would reconsider staying with them in the future and would definitely not pay in advance ever again. For a couple of dollars they are messing up with potential repeat customers. Shame shame shame...
翻譯