來自住宿之回應: Dear guest,Thank you for sharing your experience. We are glad to hear that you found our location convenient for night flights and appreciated the nearby amenities.We acknowledge your comments regarding the facilities and appreciate your feedback. We are continuously working on improvements to enhance the guest experience.We hope to welcome you again and provide you with an even better stay. If there is anything we can do to assist you, please feel free to reach out.Best regards. Gisela Rodriguez - Guest relations.
來自住宿之回應: Dear Guest,Thank you so much for sharing your feedback and for recommending us. We apologize for any inconvenience you may have experienced finding the entrance due to the ongoing airport renovations.We are delighted to hear that you found our facilities and room cleanliness satisfactory, and above all, that our team's service exceeded your expectations. We sincerely appreciate your kind words.It will be a pleasure to welcome you back on your next visit.Sincerely,Gisela Rodríguez - Guest Relations Manager.
fapp7
大床房
入住日期 2025年8月
獨自旅遊
33則評價
8.5/10
很好
發佈於 2025年10月7日
To get to the hotel in T1 you need to go to gate 8 and go up the escalator. Although it says Radisson (or other hotel chain) it actually takes you to this hotel. By the time I arrived to Mexico City, the internal transfer train from T2 to T1 wasn't working (it is currently under maintenance). I am not sure if the hotel has a shuttle bus but at the airport they indicated me to take the "red bus"; it charges 25MXN per person but then I learned there was another bus next to it that takes you for free to T1.
The room itself was fine, although it had certain Indian smell, not sure if from previous guest or the lotion they have by the sink.
I spent only one night there due to late arrival and early next day flight. Although I checked out very early, they managed to prepare the breakfast for me. The chicken sandwich was a blessing in my next flight.
2 things that were not so great: One of the 2 elevators to get to the lobby from the airport were not working properly, aways getting stuck at the lobby floor. In the room, the curtain was not closing entirely, and the bright white light of the airport was easily entering in the room (I am not sensitive to light to sleep but some people may).
I would recommend this hotel if you were just sleeping over for the night. There is nothing touristic around, but the airport offers you plenty of food options nearby the hotel.
翻譯
來自住宿之回應: Dear Guest,Your detailed feedback about your experience at our hotel is truly appreciated. It's wonderful to hear that despite some inconveniences, your stay was generally comfortable and that our staff could provide an early breakfast for you, which you enjoyed.Regarding your observations about the transport and the room, we're sorry to hear about these issues. We understand that navigating in a new location can be challenging at times, and having a pleasant room to rest in is vital. It's also great to know that you would recommend us for overnight stays. While our location might not be ideal for sightseeing, we indeed aim to provide a comfortable stopover for travelers like yourself with convenient airport proximity and food options.We look forward to welcoming you back the next time you need a restful place to stay in the city. Best regards.Gisela Rodriguez. Guest Relations.
來自住宿之回應: Dear Valued Guest,Thank you for sharing your experience and mentioning the hotel's convenient location near the airport. We value every guest's experience and understand that you may not have enjoyed the tranquility you desired during your stay due to the airport renovations.Our team is committed to providing comfortable and attentive service, hoping that every visit is relaxing and enjoyable. We look forward to welcoming you back in the near future.Sincerely, Gisela Rodríguez - Guest Relations Manager.
來自住宿之回應: Dear guest. Thank you for your feedback. We're delighted to hear that you found our rooms convenient for your overnight stay at the airport. We appreciate your comment regarding the lighting and will consider it as we continue to improve the guest experience. We look forward to welcoming you again in the future. Best regards. Gisela Rodriguez - Guest Relations.
Muy conveniente cuando se llega tarde o se tienen que tomar vuelos temprano, el servicio y la comida son muy buenos. Disfrutamos el desayuno. Lo unico que este hotel es un tanto oscuro por no tener ventanas en varios espacios.
翻譯
來自住宿之回應: Estimado Juan Carlos,Nos alegra saber que encontró nuestro hotel conveniente y que disfrutó de nuestro servicio y comida, especialmente el desayuno. Gracias por mencionar estos aspectos positivos.En relación a la iluminación, es parte de nuestro diseño interior enfocarnos en la creación de un ambiente íntimo y acogedor para nuestros huéspedes. Sin embargo, tomamos nota de sus observaciones.Esperamos tener el placer de darle la bienvenida de nuevo en su próxima visita.Saludos.Gisela Rodriguez - Guest relations.