墨西哥城Suburbia附近酒店

Lovely food in a relaxed setting, as we stopping in for breakfast after a long flight and too early an arrival to head straight to our accommodation. Great service from Alejandra, Salvador & Carlos and a DELICIOUS omelette from Elena, who all spoke great English and taught us how to say omelette in Spanish (“omelette”)

下機到B區扶梯上夾層長廊經天橋即直接進入酒店，特別方便，讓我們月餘三回進出墨西哥城都住在這裏。進酒店髙大中庭感覺很舒適，並列四部電梯能讓人順捷到樓層，門卡靠近房門即開，浴室面盆的三面鏡子由其獨特好用，卧具使人感到特別舒服，隔音效果確實不錯，在安靜的房窗口看飛機魚貫不斷起降，心情特好！前台、大廳、樓層的服務熱情認真，由其八樓小攴廳的一位服務員，雖然言語不通，讓我們十分滿意！確實是值得我們推薦的酒店。

The Novotel Mexico City Centro Histórico is a new hotel. Its newness shows in any number of ways, both good and bad. First the good: Staff were all friendly. And my room was shiny new and free of signs of wear. Everything in the room worked perfectly. It is true that the room was rather small and that the view was mostly of a blank wall. Since I was by myself and did not spend much time in the room during the day, these latter issues didn’t bother me very much. There were, however, some issues that were also perhaps related to the hotel’s newness. The cleaning staff didn’t empty the wastebasket on the first day and didn’t replenish the Nespresso pods on the second. Perhaps they should start working from a checklist … ? Also, breakfast was only available half an hour later than advertised. And, oddly, only certain guests were offered omelettes. And, as someone who doesn’t eat meat, I was bothered by a cheese-and-luncheon-meat plate on which the cheese and luncheon meat were piled on top of each other. I would also have appreciated labels on the four stew-like dishes on offer—I couldn’t tell what they contained. There is also the issue of billing. When I checked in at 3 p.m., I was asked to pay the entire bill—no problem there. But, when I arrived in my room, I found an e-mail from hotel management informing me that, because the hotel was extra busy, I’d already been charged for day 1. It’s true that I’d opted for a “flexible” rate which required me to agree to pay for the first day whether I showed up or not, but it was a little startling to be charged for a no-show before the earliest possible check-in time—and then charged again when I checked in. It took a week for the double charge to disappear from my credit-card statement. I can’t believe Accor would have approved of this billing procedure. The thing that most bothered me about the hotel was the absence of a minibar. The TripAdvisor website—and also the websites of several booking agencies—all claim that rooms in the Novotel Mexico City Centro Histórico have minibars. The Accor website, I’ll admit, doesn’t. But I guess I’ve come to expect that hotels of a certain class would have minibars. And I missed having one, not for overpriced drinks, but for the groceries I bought. I wasn’t, in other words, very enthusiastic about the Novotel Mexico City Centro Histórico, although I acknowledge that, with a few changes, it could most definitely be turned into a very good hotel.

市中心紀念碑旁邊位置很好，美國大使館就在隔壁，安全有保障。飯店老了，打掃的挺乾淨，只是為了削減成本連拖鞋和紙杯都不提供了，還要打電話去要，要個拖鞋等五個小時。 看在早飯能吃飽的份上，滿分好評吧

真的很不錯的酒店,人真的很友好。乾淨,真的有味道,服務真的很好。前台工作人員真的很友好和樂於助人。羅西奧打掃和照顧我的房間真的很好!謝謝羅西奧。 Spa和健身房很棒 - 特別是工作人員真的很樂於助人,很親切。教練Ariel真的很樂於助人,向我展示了各種訓練程序和鍛鍊方式 - 他是柔道專家(黑帶!)。亞歷克西斯對水療設施非常有幫助。感謝阿里爾和亞歷克西斯! Azul經營的美容院真的很好,特別是她提供的治療!她說服我開始照顧我外表上的小東西。是人們創造了一個地方,在這種情況下,在Hotel Marquis Reforma。我一定會回去的,謝謝阿祖爾! 謝謝Reforma侯爵酒店!再見。

As you enter the lobby strong smell of artificial perfume surrounds you which made me nauseous. We were upgraded to kingbed room. Shower head was broken. Shallow sink was designed for looks only. It splushes water The large structural column by the window takes up the whole one corner of the room. The room is small enough not accommodate lounge chair. Espresso maker is also broken as to the pod doesn’t stay and fall through. If you are carefully pressing it down slowly it will stay where it get skewered. This hotel is not a bad hotel. Great location. Staff is as nice as many restaurants and hotels in town. I will not stay here again because there are plenty of better hotels and rentals to stay in Mexico City.

非常棒的住宿

Rulfo餐廳的Enrique,Carlos和Guadalupe很棒/大堂的Arturo太完美了,無法準確描述;6星級的客戶服務,我們非常喜歡他們!而且,原諒我,因爲我們記不起她的名字,有一個善良和體貼的清潔工,在二樓的洗手間裏工作,這真是太好了。我們唯一的批評是一個重要的批評;房間加熱器不會停留在溫度上,幾分鐘後就會關掉我的妻子和我都因爲它而生病了。在洗手間裏,當你通過傳感器時,自動電燈會打開,而沒有能力關掉儀器。不用說,當你不得不在半夜去洗手間時,你的眼睛會矇蔽自己,你的伴侶會醒來,想知道到底發生了什麼可怕的技術。除此之外,還有五星級的經驗。

酒店地理位置還是不錯的，周圍餐廳比較多。因為有些年頭了，所以房間內一些設施可以看出時間的痕迹。服務中規中矩吧，前台checkin和二樓戶外餐廳的服務還不錯（圖二和圖三是戶外餐廳，到的晚了就在酒店吃了，食物稱不上精緻但味道還不錯）。禮賓就比較一般了，眼神奇怪、態度傲慢。比較過分的是自助早餐廳的服務員，房費是包括早餐的，但是客人仍舊需要簽一張賬單。我們給了50peso的小費，但是沒想到服務員擅自在50前麪加了個1，變成了150。照片中可以看出50前麪的那個1比較突兀，字跡和顏色都與50不同。（也是我們自己不好，衹寫了小費，圖省事沒有寫總金額，因為本意沒想給小費，服務員衹是拿咖啡壺過來兜了一圈問需不需要咖啡，除此之外沒有提供過其他服務）。在小費文化中待了這麼多年，還是第一次遇到這樣的事情。

I stayed at the Westin Santa Fe hotel during my first business trip to Mexico City. Staff was very friendly upon check-in, my Bonvoy status was acknowledged, and I was upgraded to a suite on the 8th floor. The room was spacious, clean, and functional. There was also a welcome snack in my room. Breakfast was good, but the buffet was not as extensive as other international Westins and Marriotts. Choices included typical breakfast fare plus some local fruits and juices. Needless to say, staff was friendly and responsive. The executive lounge had a decent spread, the staff there was extremely friendly, and the outdoor views were spectacular. Now for the hiccups: - the rooftop pool is slightly larger than a bathtub, yes somewhat of an exaggeration but definitely not to scale for this large property. The kicker - it was covered all three nights during my stay, with no sign or explanations - someone claiming to be from the front desk called late one night, asking me to verify my last name [the front desk clerk verified that they did call me the previous night] - a uniformed hotel staff knocked at my door after 11pm the same night as the phone call to tell me my phone was off the hook (it wasn't!). What a weird incident! - there were several restaurant charges on my folio totaling over $600 that I saw as I was checking out. The front desk staff did make the adjustments to remove them, but it was very disconcerting especially considering the two incidents above I will consider staying at this property again primarily because of my room and the friendly staff, hopefully there will not be any hiccups next time around.