1 star. It gets the one only because of the stellar location in Miami’s Brickell neighborhood. But the hotel is, in a word, awful. Let’s start with entering the hotel. You drive up the valet ramp and are greeted by a valet attendant who has no capacity or interest in assisting with luggage. Baggage cart? Sorry, man, they’re all taken. So, we haul our own gear to the elevator and press the button to get to the lobby on the 6th. And we wait. And wait. And wait some more. The hotel is maybe 20 stories tall and has 2 elevators, 4 if you count the 2 in the Element hotel that is in the same building and shares lobby space. No matter, since you wait all day and night for absurd amounts of time while the elevators struggle to move everyone that, as you may expect by now, are all waiting and waiting and waiting. Also, although I’ll stipulate that I’m “of a certain age” the music throughout the hotel is heinous. Bass heavy club music that simply repeats and repeats and repeats. Club music in a club (or at least after dark) might work, but I do not need to hear that while I’m trying to have my morning coffee. We enter our room, which is fine on the surface, but in a few minutes the AC kicks on and it’s roughly the same volume as a jet airplane. Shockingly bad. In our three nights there we managed to get maid service once. Otherwise, we were calling and stopping by the front desk and having nice interactions with the admittedly friendly staff, who all assured us that the maids were being called or on their way. We ended up roaming other floors trying to steal towels off of a maid cart somewhere. Yes, I get it. “Staffing issues.” Well, Mr. or Ms. Manager, your job is to deal with a problem by “managing the problem.” You, sir or madam, are not meeting standards. This is not a roadside motel and your guests should not be begging for clean towels. I am a mid level medallion Bonvoy member and stay in Marriott properties often. We will not be back. Too bad, because both location and view are solid, but the bad far outweighs the good.
不錯
111 評價