Hotel is old, the staff either does not care, is rude, or both. Checked in pretty late in the evening. Asked the front desk if there is a place to eat to feed myself and my kids and was told no. Only to find out, there is a bar/restaurant literally attached to this hotel downstairs. You can take a hotel elevator to it. Asked for towels and other items over the phone. Staff never came in, not once. The only way to get things was to come downstairs ourselves. Management, please get your things together. Miami has hundreds of other hotels on the *****. The only good thing about this hotel is the outside area. There is a large pool and a tiki bar with food. I would not stay here again, nor would I recommend this place.
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