First, the staff was amazing—very helpful, engaging, and always willing to assist with anything we needed, from beach towels to information about amenities and discounts at nearby attractions.
The hotel itself was very clean, and our room was spacious, comfortable, and welcoming. Overall, we had a great experience.
My only complaint was the $450 incidental hold placed on the room. This was not communicated until check-in, which was an unpleasant surprise. In addition, there was a resort fee of over $100. While The combination of the two felt excessive and could have been communicated more clearly prior to arrival.
翻譯