邁阿​​密力麗思卡爾頓椰林酒店

On special occasions my wife and I will book a weekend at a Ritz Carlton hotel. Over the past few years we have been to a few, Montreal - an absolute favorite, St. Petersburg FL, also great, and this past weekend, the Ritz Carlton in Coconut Grove, Miami. The best I can say about the hotel itself, is disappointing. Ritz Carlton is part of the Marriott group and this particular location has a Marriott corporate vibe to it, not the charming boutique feeling of the other two. As a Marriott Bonvoy member I am offered upgrades when available at their properties. Sometimes that means a modestly better room, other times a big score with a junior suite or something I would never book in the first place. We were offered a "city view" room on an upper floor and were told it was a three category upgrade to the standard room we booked. The room was nice enough, not particularly impressive with a view of two adjacent buildings with just enough space between them for a seagull to fly to the beach a few blocks away. I started to wonder what the lowest category we booked might look like. About the room. The standards we experienced during other Ritz Carlton visits, was, well, missing here in Coconut Grove. It started with little things, one robe in the closet for a two person reservation, none of those slippers you usually find in upscale hotels, OK, that may seem like nit-picking but the bigger issues were low quality scratchy linens on the bed and a way too soft, lumpy uncomfortable mattress. The "city view" description of the room was inadequate, it was also the "prominent road noise" room from the traffic below. Something the desk clerk could have warned us about before placing us in that room. If the lumpy mattress didn't keep me awake, the trucks and busses roaring down the road through the night did. While all of these things were annoying, there was one thing that left me dumbfounded. We forgot a charging cable for our phone and called the desk to see if they had one. While many hotels do, this one didn't. The person at the desk told me they did have charging stations with all the necessary cables in the lobby with a charge of $2.00 for 20 minutes. I said "Wait, you charge your guests to use electricity in the lobby ... at a Ritz Carlton?" Like I said, dumbfounded. While I understand that these hotels are owned by various people or groups operating under the Ritz Carlton moniker, they set their own rates and fees. If you are charging a lowest regular rate of $1,039 a night - for the lowest catagory room, do you really have to ding your guests $2.00 for 20 minutes of phone charging? Man, that's just cheap. After my lengthly diatribe I do want to emphasize one thing. The staff at the hotel is great, they absolutely responded immediately to almost any request. Everyone helpful, courteous and friendly, rising to the Ritz Carlton standard and above.

We just came from a two night stay at the Bal Harbour Ritz to check in here for a wedding and WOW want a downgrade this Ritz is. Being a Titanium Elite level customer we had hoped that we might be able to use our upgrade, but we were told the hotel was at capacity. I get it, but then we are taken to a room that looks like someone had been on the bed and smells like urine. We were adjusting until the bellman (who was very nice and tried to help) finds the ice bucket filled with nasty water. I am now concerned with the other signs that the room may not be clean. I will not go over the whole ordeal, but the manager on duty was very condescending and told me they could move us to a room on a higher floor that was empty and better. Really? Then why did you tell us that you gave us the best room available at check in? This room is not better. The door to the bathroom is disgusting and there is the same urine like smell. My family went to the welcome party for the wedding and I am using Lysol wipes to clean‍♀️. The manager, Danielle after our exchange said she spoke to two of her bosses Ariana and Gerard and their solution was to offer us a separate room in place of the bigger room or suite upgrade and they would discount it 40%. That would be a hard no. This is the lowest standard I have seen at a Ritz ever. I will be sending the general manager of this hotel the book “ Unreasonable Hospitality “ by Will Guidara It has been said many times that the subtitle should be “how to treat human beings” Something this hotel needs to learn.

My experience at the Ritz Carlton has unfortunately been very disappointing. Everything started off well; however, things took a significant turn. I found the front desk manager to be lacking in compassion, making me feel unwelcome. This is not the level of service I expected.

This hotel is NOT 5 stars. Customer service VERY poor. Its like the staff has never worked at a hotel before. Hotel is so dirty, it's old, but more than that is unkempt and let go. I'm sitting looking at the dirty tub with the $40 of warm sparkling water I was just delivered.

We were sent an email allowing us to upgrade and then the day of our arrival we were denied the upgrade w no explanation. The night manager could have cared less and was ver dismissive, basically sorry about your luck. Rude as hell. Not even a great property to begin with The Couryard is just as nice. Never again.

過去的每一年都讓我在這個椰林店印象深刻，我和我的兒子喜歡這裡的復活節早午餐！ 迄今為止最令人驚嘆的早午餐，我不知道從哪裡開始；是否有精緻的食物、精美的演示或適合孩子們的精彩活動？從臉部彩繪，到電影室，裝飾你的餅乾，再到有史以來最好的尋蛋活動！ （連父母都在找第二個金蛋，哈哈）！完美的環境，低矮的桌子，適合孩子和家人的舒適座椅，一流的美食選擇，一切都很新鮮，從海鮮、魚子醬、煎蛋站，甚至軟麵包品種……我們不要忽略那些令人驚嘆的甜點，它們不僅看起來漂亮但實際上嘗起來像天堂，還有薄餅站、硝基冰淇淋、無限含羞草、招牌飲料、美味的香料血腥瑪麗……還有現場音樂、娛樂活動，這樣的例子不勝枚舉！我每年都期待著這個早午餐，復活節是我最喜歡的，接下來是母親節！喜歡它，向所有參與其中的人致以深深的“感謝”！需要一個優秀的團隊才能實現這一目標。 💖🐰🙋🏼‍♀️ #EasterBrunchRitzCoconutGrove