邁阿​​密力麗思卡爾頓椰林酒店(The Ritz-Carlton Coconut Grove, Miami)

我女兒在比斯開舉行婚禮之前和之後我們都住在這裡。我們也利用飯店的活動空間讓新娘和伴娘做好準備。這是我經歷過的最好的酒店體驗之一。房間很漂亮而且維護得很好。每一位員工都竭盡全力讓我們的體驗變得美妙。服務水準是無與倫比的。從客房服務到行李員，再到我們準備房間的餐飲和維修人員（他們慷慨地滿足了我們的每一個要求）（而且食物很棒），我們每一次都被震撼了。前台非常（非常）滿足我的所有要求。 （扎卡里和洛根，丹妮拉……他們所有人，謝謝你們）。此外，位置非常棒。輕鬆步行即可到達椰林餐廳和商店。這家旅館現在在我家人的心中佔有特殊的位置。

My family and I had an excellent 3 night stay at the Ritz-Carlton Coconut Grove. We would absolutely stay there again. PROS: - The hotel is gorgeous, and everything is in excellent condition. - Our room was large, clean and beautiful. - All of the hotel employees were incredibly wonderful, cheerful, and completely helpful. Thank you!! - They truly go the extra mile with some thoughtful small touches - for instance, I've stayed in hundreds of hotels, but have never seen one that provides complementary sunscreen and aloe poolside for its guests. - The location is perfect - a short, easy walk to everything in the Grove - restaurants, shops, the waterfront activities, parks, etc. But, because it's a block or two off the main business area, it's still calm and quiet. - The gym is one of the best hotel gyms I've seen, with a great quality and selection of equipment - including Peloton bikes. - The valets are super-fast. Our car was always ready and waiting for us by the time we got downstairs. CONS: The cons were minor - very small in comparison to the pros - but a few small areas for potential improvement were: - In our room's bathroom, there was a glass wall between the shower and the toilet room, which was odd and awkward. Ideally, they'd either replace that with glass that's fully frosted, or a solid wall. - Many of the common areas in the hotel (hallways, lobby, etc.) were extremely cold, so make sure to bring a coat or jacket. - The spa is only open on certain days of the week. So, if you'd like to visit the spa, make sure the check that it's open on the days you'll be there!

Paid $599/night via AMEX FHR program. Room was worn (marks on the floor, old shower curtain in bathroom, paint chipping, rusty hardware, water leaking in ceiling). Bar service was slow and our charcuterie plate looked like a lunchable from the grocery store. Was told all the staff was managing the party and they were distracted. Spa services were nice. Sent GM message three days ago and never heard anything back. I'll be returning to The Biltmore next time I'm in the area and will be questioning any future Ritz Carlton reservations in other cities.

I used points to book my stay while we were visiting friends in Coconut Grove, but the rack rate while we were there was a sobering $1200 a night - not sure I would pay that, but it is a very nice hotel. The property is very well maintained and has an elegant feel, the staff exceeded my expectations in terms of friendliness and desire to please. Our room didn't have a view of anything, but it was quite large and did have a very nice balcony. The gym is very nice, spacious, excellent equipment, and the pool area server was very attendant. Overall, a fantastic property and if you're a Ritz-Carlton fan I would highly encourage you to consider staying here when visiting Miami. The Coconut Grove area is also super cute with tons of bars, cafes, restaurants all within walking distance. 5 stars.

坦白說，這達不到麗茲酒店的水準，也不符合您對麗茲酒店的期望。工作人員從未表現出任何努力來滿足簡單的要求，事實上我覺得他們故意不滿足。我的房間連續兩天沒有打掃。床最多也就2-3星級。該物業從鄰近的建築工地到每天在庭院裡飛行的煩人且令人毛骨悚然的無人機以及每天的緊急發電機循環之間都很吵鬧。灣景房讓您的頭延伸到令人不舒服的小甲板之外，可以看到兩棟建築之間的一小片風景。由於這次住宿，我不會再預訂麗茲酒店

我喜歡邁阿密的這個地區，它安靜且適合居住。這家酒店擁有無可挑剔的服務和極其乾淨的房間。我們非常喜歡樓下 Isabelle’s 餐廳的早餐，莫吉托雞尾酒更是讓人垂涎欲滴。不要錯過早餐時的鮮榨柳橙汁。我和我的女兒在這裡度過了非常非常愉快的時光。

飯店好吃，衛浴用的是Diptyque產品，很香。伊莎貝爾餐廳 (Isabelle’s Restaurant) 的早餐非常美味，有很多選擇。很適合和家人一起去。泳池很漂亮，服務也很棒！接待處的丹妮拉（Daniela）非常出色，經理勞倫斯（Lawrence）好心地以低廉的價格為我們提供了房間升級，所以我們就這麼做了。它有一個水療中心和健身房……唯一的問題是，我不得不多次要求房間打掃。除了要求有吸塵器。然而，另一個問題是，Wi-Fi 是收費的。他們沒有向我收費，因為我是他們忠誠度計劃的會員，但需要付費。這種級別的酒店應該為所有人提供免費上網。預訂含早餐的房間，因為這是值得的。

我最喜歡的飯店是麗茲卡爾頓酒店。第一次入住椰林酒店。我使用美國運通白金卡預訂，但在辦理入住時必須反覆確認我的福利，因為為我辦理入住的年輕女士是新來的。我問我的房間是否升級了。她表示是的，但事實並非如此。酒店甚至還沒有達到滿載的狀態。餐廳、游泳池和大廳都空無一人。餐廳很不錯，調酒師也很棒，但早餐的選擇很一般，而且價格昂貴，以至於我第二天都懶得使用我的早餐積分。服務沒有達到預期，淋浴間還有別人的頭髮。該酒店很漂亮，但我不建議住在這個位置。

Excellent staff and incredible views. We attended a wedding, decided to make a weekend out of it, and enjoyed ourselves. I could have spent a week at the pool, it is beautiful with great food. Thanks for a memorable visit!