The staff is incredibly helpful and considerate. I had to come for the death of an immediate family member and was a wreck when I arrived, the front desk agent was so polite, kind and understanding making the check in process smooth. The remainder of my time there all the staff I encountered were very helpful and considerate. The property is older but the cleanliness is good and seeing the bldg maintenance crews working showed how they cared to keep it well maintained. The pool area was very clean. The only thing that was a slight problem was the tv but quite frankly I can’t imagine who comes to Miami, Bay Harbor Island’s area to watch tv. I came for an awful reason but they made my time here at the hotel very nice.
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