邁阿密斯堡Kohl's Miamisburg附近酒店

The lack of service at this property is atrocious and indicative of no leadership. Starting with our checkin experience, we had a request for adjoining rooms. I understand fully it is a request and cannot always be accommodated. Where I have an issue is the actions of the checkin clerk. When I inquired if they could accommodate our adjoining request, she said “no we are full”. She starts making our keys and I said “are you not even going to check and see if you can accommodate us” to which she says “the computer assigns the rooms”. This led to a lengthy discussion on customer service, especially for elite members. At this point, I knew she would not accommodate our request because of her bad attitude. I asked is there was an evening shift manager and was told there was no management available until Monday (checked in on a Friday evening). Next service miss was the cleaning of our room. Upon checking in, we see a dirty wash rag hanging from the shower rod and coffee spill on the desk. Another miss in service was engagement over the chat feature. Took 17 minutes for them to reply to my first chat question. Then, upon answering my question, I got a “do not reply as it opens another chat once we answer your question”. My reply was “Thank you”. Lastly, the Bistro had nothing in stock. Essentially you could get coffee and a muffin. None of the normal Bistro meal items were available. Another big service miss. Interior of the property has been recently updated. External building is very dated and not well maintained. This property falls well below the Courtyard standard and the standard of service for any Marriott property. Staff needs service training and likely needs new leadership that drives a culture of service. Highly recommend staying elsewhere if service is important to your stay. This property and staff is for the traveler that wants to do mobile checkin/checkout and never interface with anyone.

由於深夜,我們路過此酒店並停了下來。入住很容易。燈光充足的停車場。大堂很漂亮。我們的房間在2樓,很好,很乾淨。他們不提供早餐,但我們去了鮑勃·埃文斯,這是步行距離。我們喜歡在這裏住宿,從這裏經過時還會再次入住。謝謝B經理的幫助。

Comfort suites are generally clean, comfortable and include breakfast. This one is located near a series of shopping plazas. Our room was spacious with comfortable beds. The accessible restroom was well-equipped. Breakfast was good. There is adequate parking though. It does fill up on a weekend stay. The parking lot sloped a little and I found it tricky to maneuver. The walls were a bit thin, and that is my only real complaint. The staff was pleasant and did their best to check in and answer questions quickly. There are a number of good local restaurants within a few miles. The price was higher than I thought fair.

房間服務很棒，他們非常友善，並確保一切都處理得很好，有的日子有些混亂，但總的來說，我的經驗還不錯。

Very clean Hotel with very pleasant staff from the front desk to housekeeping. Most professional housekeeping staff I’ve ever came across. Best place to stay with family, Shower was amazing and relaxing. No disturbances and very friendly service from front desk.