Arrived late afternoon, check in was quick and friendly. That’s where the positives end I’m afraid. Opened door to the room to feel a gush of freezing cold air. Curtains closed, window open behind it. Used the bathroom and discovered the soap dispenser was completely empty and so was the shower soap dispenser. Luckily I had a bar of soap with me. Next up, we had not a single towel in the room. Husband went to reception but found some on his way on a laundry trolley in the hall. One pillow each on the bed, we had to fight over the single spare pillow provided. Water for the shower seems to use some sort of pump that causes noise when used by you or others. Walls were thin, next door constantly banging the wall. We were just too exhausted for all of this. We were using the hotel as a pit stop driving back from Scotland to Wales. Wasn’t expecting The Ritz by any means but the basic necessities would’ve been nice !
翻譯
訪客
入住日期 2025年12月
其他
10/10
傑出
發佈於 2026年1月2日
Shirley Baby is the best receptionist ever - they received us cheers and open arms for the new year of 2026! A beautiful soul!