東方島嶼保護區酒店(The East Island Reserve Hotel)

Do you need to have an electric car charger to make the property one that I would definitely come back to…. In every other aspect, we really loved it.!! It was very difficult to find a way to charge my car and had to go to a lot of extra trouble to do some.

The cottages are the best. Comfortable and clean. Everything you need is right there. The walk in pool is great!

Quite accommodating - we needed to wash our clothes & they moved us to a different unit. What a R&R!

Not enough coffee creamer in kitchen, only one. Otherwise as advertised.

So we really wanted to like this place, it was clean, comfortable, had an outdoor pool. BUT it all started right when we got into Rhode Island. I get a call from someone at guest services who was extremely rude. She tells me that since they do a touch-less check-in I "forgot" to send her a copy of my ID and the name of the person I was staying with, and they were about to cancel our room if I didn't send it! I told her I wasn't aware at all that I needed to do that, but she said it was in the email. I assured her it was NOT as I read the email quite a few times since they have lots of rules at this place. She said nothing except to do it now (despite me informing her I was on a tour at the time). So we did. Then we get there, another woman (maybe the same one) yells at us for parking in what apparently wasn't the right area. The next morning, we go to use the pool at 9am, along with some other hotel guests, and we find out it doesn't open until 10 although the pool had already been cleaned and appeared ready to go. The sign inside the pool also said it was open from 8am-10pm. Check was also at 11...so I went into the office to ask and the lady there was so beyond mean. "DOESN'T OPEN UNTIL 10" she said to me as if I'm dumb. I reminded her the people staying here are on vacation and how horrendous their customer service has been. She said nothing and just looked at me. Beware of the customer service, not friendly, not accommodating. Will not be staying here again.

We stayed on 1st floor. Footsteps on 2nd floor were clearly heard and loud and disruptive. Negatively affected our sleep as well as our peace and quiet.

The room is clean but the location and service was terrible

This is my third time staying at this property and it has always been amazing. Can’t wait to come back!

Cable and TV didn't work properly. TV is too small for the room. Paper thin walls. You could hear upstairs people talking and walking. Room was clean.