奧立夫酒店的評論

This is the first time I have felt the need to write a review but I simply couldn’t reconcile my experience with the other reviews for Olife. I had booked and paid for a room with a balcony. My room didn’t have a balcony but when I asked reception about this they simply shrugged and said they had this issue with their booking website (although I booked direct with the hotel, so I am not sure what they meant) and I still had to pay the same rate. No apology. The hotel’s website says that it has bikes. They do but they are “dangerous and not roadworthy” according to reception, again with a shrug. When asked where I could rent a bike instead they couldn’t tell me and said I would see signs in the village. I had dinner in the hotel the first night. It took 25 minutes to get anyone’s attention to take my order. I wasn’t offered water. The food was really pretty awful, much too salty. When I tried to put the cost of dinner onto my room, I was told - pretty brusquely - that the hotel and restaurant were separate and I needed “to pay now”. My room wasn’t serviced, apparently you need to put the card outside the door to ask for this. No-one explained this on check in, in fact there was no information given at check in at all. The card on the door suggests that the request is for an early clean, so I had assumed that was something other than a regular clean. There is no complimentary water in the room and the tea and coffee selection was v random. It’s such a shame, as it’s a cute hotel, the location is great and the rooms are quite nice. But from a customer service perspective it was one of the worst I have experienced.