Hotel Chandni Victoria

I had a good rest here after a long flight. The place was clean and tidy. Personal was friendly and helpful.

位置離巴士站和機場都很遠。連接酒店和機場的巴士不靠近機場，也不到酒店。總共需要步行至少15分鐘。床不干淨，上面有一些污垢和灰塵。廁所也不干淨，沒有提供足夠的洗漱用品。總體來說不是很好的體驗。

很乾淨，櫃檯工作人員很友好，wifi很快，咖啡是免費的。浴室很乾淨，提供所有基本洗浴用品，而且價格合理。偉大的！

Nice and quiet place for stay. Will go again

Great price. Absolutely nothing wrong.

hôtel confortable et moderne. grande chambre bien équipée avec mini frigo. belle salle de bain. calme avec grand parking privatif gratuit insonorisation parfaite. petit déjeuner a récupérer dans un sac papier a la réception.

My partner and I stayed at this hotel for a single night as we were passing through the city. We arrived a few hours after check in and were greeting with a staff member that seemed he had never worked in customer service. He did not make eye contact with us, did not smile, and did not converse with us more than to confirm the card I would be paying with. When we eventually went to get ready for bed, we pulled back the sheets and noticed that all of them plus the comforter were obviously stained with what appeared to be coffee or blood. In addition, there were numerous long black hairs in the bedding and other stains I couldn’t identify. I noticed the front desk and barely received even an apology. A stack of new sheets was brought up by a staff member who expected we would remake the entire bed ourselves. We asked her to take a look at the bedding at the least before leaving and then she apologized and offered to make the bed. When she *****ed the sheets we could see that the mattress was badly stained with blood. Once the bed was remade my partner and I decided to lay out our used clothes as it felt more clean than the sheets. Aside from this, the towels were also filled with black hairs, we were only given towels for one guest despite booking for two, and the continental breakfast was frozen. I have never felt so uncomfortable in a hotel.

Once I found the place (location is NOT quite as described online) check-in was quick. The bed was comfortable, but the shower sprayed all over the floor (who thought the plain hanging curtain was a good design?). The bed was super comfortable and the heating controls were easy to figure out - unlike the TV remote. The front desk guy spent 10 minutes and finally figured it out, though he is not sure just what he did to make it work. Check-out took longer than I hoped; the staff did not have the clearance/knowledge to apply my Best Western vouchers. They did sort it out - after I was 3,000 km away, at home.

It is ok hotel but it is NOT an airport hotel. It is quite far away from airport and none of taxi driver knows this place because the BEST WESTERN name is not on the building (a small plaque near the door).